Offload Media issue when used with Downloadable Product URL

  • We use Offload Media to move our media content to Amazon S3. We have WooCommerce downloadable products. When we use your Replace Media tool the URL on the Downloadable product is replaced with a local url and not with the amazon url.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Gerard Blanco

    (@sixaxis)

    Hi there,

    Thank you for your message. We’re sorry to hear about this problem. ??

    In order to help you troubleshoot this, it would be helpful if you could provide us with some additional information, including:

    • Where exactly you are seeing this error, and what steps you followed to encounter it.
    • Screenshots or even better, a screen recording of the issue, so we can see exactly what’s happening.
    • Your site information. Please navigate to Tools > Site Health > Info, click on the “Copy site info to clipboard” button and paste the information in your reply.
    • Screenshots of your ShortPixel plugin settings (ShortPixel Image Optimizer, ShortPixel Adaptive Images and/or Autoptimize).

    We look forward to working with you to resolve the issue.

    Best,

    Thread Starter stonebkfly

    (@stonebkfly)

    Hi Gerald, When we replace the pdf file using the “Just replace the file” option the issue did not occur! I do not know if this would be considered a work-around to the problem or if this is the recommended approach. Either way, this works for us. Thank you! Joseph

    Plugin Support Gerard Blanco

    (@sixaxis)

    Hi Joseph,

    Technically both options should work, but in any case, if you need us to troubleshoot this, I would be glad if you could send us all the information I asked for in the previous message ??

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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