Orders not showing in dashboard

Whoops we took that section out of the report ?? I guess you can also check the edit order page that the dropdown contains all of the valid statuses.

Just want to document what’s been done so far. Thanks for taking a look with me.
For all Paypal orders, standard:

• Does not show in dashboard.
• Can see in database.
• In wp-post table, order status says only “wc-“
• In paypal debug log on server, it says

08-23-2015 @ 10:34:36 – Received valid response from PayPal
08-23-2015 @ 10:34:36 – Found order #1588
08-23-2015 @ 10:34:36 – Payment status: completed

I believe that this status of “completed” may the problem. The dashboard does not to show the order if it is marked “completed” If it is marked with a status of “on-hold” or “processing” it appears fine. On my other sites with WooCommerce, Paypal orders have a status of “processing.”

I also once again disabled all plugins besides WooCommerce and do a test to rule out plugin conflicts one more time. Switched to the 2014 theme. Made a Paypal order. Same problem.

One new piece of info:If I look immediately at the orders dashboard, I can actually see these orders… but only for a brief moment. They disappear in seconds. As if they are being filtered, but even with default theme, no custom css, no other plugin- still happens.

UUUUGGGGHHHHH- solved.

This was all my fault in the end. I (or my employee) had added a line to my functions.php, trying to solve a problem last year, and had written it incompletely. It was causing the order status to go to “completed” and then get filtered out. Removed it from my child theme, all working now. New order emails not going out, but I can live with that for a minute.

Note to self: Never go to the forum without checking every line of code in your child theme first to be sure it’s not your fault.

Mike- can’t thank you enough for your help.The piece about the wp-post status in the db was so helpful. Thank you for a great plugin and congratulations on the acquisition by Automattic, I hope you are very happy there.

Thanks ??

Hi Guys,

just to open up the topic again.

Since the new WooCommerce 2.6.1 update the same problem popped up to one of our customers sites.

Any news from others about the same issue since the update?

I called to our payment gateway provider, PayTrail and they said that they heard some customers even lost all the orders from the list after they did the update.

What going on guys? Any new about the time these will be fixed? Or are the problems even reported yet?

Thanks!

Nico H?rk?nen
[email protected]

Sininenh there are no issues in 2.6. If I’d added code to delete user orders I would delete my account and retire ?? Check for plugin conflicts. Create your own thread if you get stuck.

Wow,

Nice phase Mike. Might have been the fastest response I’ve had from a thread. I mean, definitely is.

Sorry, wasn’t trying to blame the so argued “order loss” on you. Just heard. It’s one of these things again I guess.

There’s no plugin updates or new plugins after the WC update, so I guess it might be that the old versions are not co-operating. I’ll have to test the plugins at a quiet time and make an own order. Or wait for upcoming updates.

Thanks Mike! The internet needs more guys like you.