Ocean Popup Login error

  • On my website when I am trying to login with any user it will always give me the error username and password is incorrect although the password and username are correct. Registration no problem.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello @asiandoll,

    Kindly provide us with your system environment information. Please navigate to WP Dashboard > OceanWP > OceanWP Panel > System Info: https://i.postimg.cc/0QZrGq46/system-info.png. You can send the information as code here or upload them to https://pastebin.com/ and get an exclusive link.

    For troubleshooting, please do the following steps and let me know the results:

    1- Head over to WP Dashboard > Plugin.
    2- Deactivate all plugins.
    3- Then, first activate the Ocean Extra plugin.
    4- Check your issue.
    5- Then, activate your plugins one by one
    6- After activation of any plugins, check your issue

    Note: if you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes. Also, don’t forget to click on the regenerate all assets file and data in Elementor > Tools.

    Best Regards

    Thread Starter asiandoll

    (@asiandoll)

    Hi @skalanter

    Here is the link from system info https://pastebin.com/B6pTQ1Am. I will troubleshoot and see what happens. thanks

    Thread Starter asiandoll

    (@asiandoll)

    @skalanter I found the problem… Apparently the Advanced Google reCAPTCHA plugin is the problem.

    Hello @asiandoll,

    I’m glad you found the plugin.
    Please get in touch with your third-party plugin author. Maybe they have a solution that we are not aware of.

    Best Regards

Viewing 4 replies - 1 through 4 (of 4 total)
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