Ocean Extra jams the whole WordPress

  • Hello,

    I would like to report the following error:

    Around February 12, 2025, Ocean Extra started blocking access to the WordPress Dashboard so that logging in is not possible. The login page keeps spinning until the maximum time for the process to complete is reached.

    I reinstalled Ocean Extra, but the activation gets stuck in an eternal loop and freezes the entire WordPress editor. After closing the editor, I can no longer get back to the Dashboard because the Ocean Extra activation process freezes everything.

    error_log does not give an error code.

    Best regards,

    Pasi

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hello @masterofbazaar,

    Thank you for reaching out,

    I fully examined the issue you have raised on this topic and was unable to replicate it on my end, and no similar issues have been reported by other users to this moment.

    Unfortunately, the information provided in this thread in regards to the problems you are facing are insufficient for troubleshooting purposes and a possibility to understand the reason why this is happening on your end.

    Kindly share the following info that could help us understand the issue you described better and hopefully help you resolve it:

    1. Detailed explanation of the issue you are experiencing; when did you first notice the problem occurring (after a particular update, using a specific device, etc), as well as the steps of you take that trigger the issue in case the problem is not constantly present on your website, especially on the frontend. You can attach screenshots or a short video of the issue.

    2. Explain to us step by step how we can reproduce the issue so we can recreate it somewhere other than your website.
    You can upload your files using one of the following online services:
    https://postimages.org
    https://imgbb.com
    https://loom.com
    https://drive.google.com

    3. Kindly provide us with your system environment information.To better understand the condition of your website and the issue you are encountering, kindly provide us with your system environment information. To do this, please go to WP Dashboard > Tools > Site Health > Info Tab and click on the button Copy site info to clipboard. You can send the information as code here or upload them to https://pastebin.com/ or https://gist.github.com/ and get an exclusive link: https://i.postimg.cc/fbjtkFyJ/image.png (you can remove your email address from the content).

    Before sending these, please make sure that:
    Everything on your website is running the latest versions (WP, theme, plugins). Also, please try to upload Ocean Extra by using FTP/sFTP.

    And if possible, perform a basic troubleshooting checkup method and make sure the issue is related to our theme or plugin(s). To do this, deactivate all other plugins then activate them one by one and check for this issue. Continue doing this until you find what product is causing a conflict with our product. Then provide the details as explained above.

    Note: if you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes.

    Please keep us posted.
    Thank you,
    Best Regards

Viewing 1 replies (of 1 total)
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