Ocean Extra and Elementor conflict; page not loading
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I am having a conflict with the Ocean Extra plugin and Elementor. I have deactivated all plugins except those two, refreshed everything, and still no luck in getting my page to load. I have even tried a different theme other than Ocean WP, and it works, so I know it’s related to this particular theme, Ocean WP or the Ocean Extra plugin.
Any help would be very appreciated in what steps I could take to resolve this re-occurring issue. Thank you!
The page I need help with: [log in to see the link]
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Hello,
Kindly share the related snapshot of the issue, and go to Elementor > System Info and share the report with us so that we can take a look.
I found out that there was a problem with loading my Custom Header when Elementor was updated, so I deactivated Ocean Extra and changed the style in Header > General > Style to “minimal” and it worked fine (the Select Template option was also changed back to the original setting, i.e., with no template. I activated Ocean Extra and it still worked. The changes were then saved.
After some time I then reverted back to entering “Custom Header” under the Style setting in Header > General with the appropriate template that I created before and it worked! I’m not sure what happened when Elementor was updated but after turning the Custom Header off and on again it seemed to load everything.
Any clues as to what happened when Elementor got updated?
And here is the System Info report:
== Server Environment == Operating System: Linux Software: Apache MySQL version: Percona Server (GPL), Release 23, Revision 500fcf5 v5.7.23-23 PHP Version: 7.4.27 PHP Max Input Vars: 100000 PHP Max Post Size: 8192M GD Installed: Yes ZIP Installed: Yes Write Permissions: All right Elementor Library: Connected == WordPress Environment == Version: 5.8.3 Site URL: https://www.courtlytours.com Home URL: https://www.courtlytours.com WP Multisite: No Max Upload Size: 8 GB Memory limit: 8192M Permalink Structure: /%postname%/ Language: en-US Timezone: 0 Admin Email: [email protected] Debug Mode: Inactive == Theme == Name: OceanWP Version: 3.1.2 Author: OceanWP Child Theme: No == User == Role: administrator WP Profile lang: en_US User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.99 Safari/537.36 == Active Plugins == Advanced Database Cleaner Version: 3.0.4 Author: Younes JFR. All-in-One Addons for Elementor - WidgetKit Version: 2.3.15 Author: Themesgrove All In One WP Security Version: 4.4.9 Author: Tips and Tricks HQ, Peter Petreski, Ruhul, Ivy AMP Version: 2.2.0 Author: AMP Project Contributors Cache Enabler Version: 1.8.7 Author: KeyCDN Cleverwise Daily Quotes Version: 3.2 Author: Jeremy O'Connell Elementor Version: 3.5.3 Author: Elementor.com Envato Elements Version: 2.0.11 Author: Envato Forget About Shortcode Buttons Version: 2.1.2 Author: Designs & Code Forminator Version: 1.15.9 Author: WPMU DEV Insert Headers and Footers Version: 1.6.0 Author: WPBeginner MC4WP: Mailchimp for WordPress Version: 4.8.6 Author: ibericode Ocean Extra Version: 1.9.2 Author: OceanWP Smart Slider 3 Version: 3.5.1.3 Author: Nextend UpdraftPlus - Backup/Restore Version: 1.22.1 Author: UpdraftPlus.Com, DavidAnderson WP-Optimize - Clean, Compress, Cache Version: 3.2.1 Author: David Anderson, Ruhani Rabin, Team Updraft WP Rollback Version: 1.7.1 Author: Impress.org Yoast Duplicate Post Version: 4.3 Author: Enrico Battocchi & Team Yoast Yoast SEO Version: 17.9 Author: Team Yoast == Must-Use Plugins == Endurance Page Cache Version: 2.2 Author: Mike Hansen SSO Version: 0.3 Author: Garth Mortensen, Mike Hansen == Elementor Experiments == Optimized DOM Output: Inactive by default Improved Asset Loading: Inactive by default Improved CSS Loading: Inactive by default Inline Font Icons: Inactive by default Accessibility Improvements: Inactive by default Import Export Template Kit: Active by default Additional Custom Breakpoints: Inactive by default Hide native WordPress widgets from search results: Active by default Landing Pages: Active by default Color Sampler: Active by default Favorite Widgets: Active by default Admin Top Bar: Active by default == Log == Log: showing 20 of 392021-07-14 19:12:08 [info] Elementor/Upgrades - _on_each_version Start 2021-07-14 19:12:08 [info] Elementor/Upgrades - _on_each_version Finished 2021-07-14 19:12:08 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.2.5', 'to' => '3.3.0', )] 2021-07-14 19:12:10 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor', 'from' => '3.2.5', 'to' => '3.3.0', )] 2021-11-23 20:45:38 [info] elementor::elementor_updater Started 2021-11-23 20:45:38 [info] Elementor/Upgrades - _on_each_version Start 2021-11-23 20:45:39 [info] Elementor/Upgrades - _on_each_version Finished 2021-11-23 20:45:39 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.3.0', 'to' => '3.4.8', )] 2021-12-26 10:29:41 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor', 'from' => '3.4.8', 'to' => '3.5.2', )] 2021-12-26 10:29:42 [info] elementor::elementor_updater Started 2021-12-26 10:29:42 [info] Elementor/Upgrades - _on_each_version Start 2021-12-26 10:29:42 [info] Elementor/Upgrades - _on_each_version Finished 2021-12-26 10:29:42 [info] Elementor/Upgrades - _v_3_5_0_remove_old_elementor_scheme Start 2021-12-26 10:29:42 [info] Elementor/Upgrades - _v_3_5_0_remove_old_elementor_scheme Finished 2021-12-26 10:29:42 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.4.8', 'to' => '3.5.2', )] 2022-01-05 23:45:15 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor', 'from' => '3.5.2', 'to' => '3.5.3', )] 2022-01-05 23:45:15 [info] elementor::elementor_updater Started 2022-01-05 23:45:15 [info] Elementor/Upgrades - _on_each_version Start 2022-01-05 23:45:15 [info] Elementor/Upgrades - _on_each_version Finished 2022-01-05 23:45:15 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.5.2', 'to' => '3.5.3', )] PHP: showing 3 of 3PHP: 2020-11-18 19:20:58 [notice X 12][/home4/histotj8/public_html/wp-content/plugins/elementor/includes/managers/image.php::86] Trying to access array offset on value of type bool [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> shutdown() ', )] PHP: 2020-11-18 20:49:53 [notice X 1][/home4/histotj8/public_html/wp-content/plugins/elementor/includes/widgets/image-carousel.php::836] Trying to get property 'post_excerpt' of non-object [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> shutdown() ', )] PHP: 2020-11-18 20:56:04 [notice X 1][/home4/histotj8/public_html/wp-content/plugins/elementor/includes/managers/image.php::115] Trying to get property 'post_title' of non-object [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> shutdown() ', )] JS: showing 1 of 1JS: 2021-02-17 20:02:24 [error X 3][https://www.courtlytours.com/wp-content/plugins/elementor/assets/js/editor-modules.min.js?ver=3.1.1:2:33399] An invalid argument supplied as multiple control value [array ( 'category' => 'InvalidElementData', 'tag' => 'Element <code>undefined</code> got as <code>content_demo_link</code> value. Expected array or object.', )] == Elementor - Compatibility Tag == All-in-One Addons for Elementor - WidgetKit: Compatibility not specified
Thank you for sharing all the details.
That could be only cache issue, please try to clear the cache and check.
Please go to Dashboard > Elementor > Settings, from the Experiments tab, use the deactivate all the experiments option, and check.
I’ve taken those steps now and everything works fine.
Thank you for your help!You are most welcome and glad to hear that solution worked well.??
Hi, I have this same problem and I followed those same steps and I can’t get it work.Thank you
here is the system info
== Server Environment == Operating System: Linux Software: Apache MySQL version: MariaDB Server v10.3.32 PHP Version: 7.4.27 PHP Memory Limit: 256M PHP Max Input Vars: 2000 PHP Max Post Size: 128M GD Installed: Yes ZIP Installed: Yes Write Permissions: All right Elementor Library: Connected == WordPress Environment == Version: 5.9.2 Site URL: https://www.institutoidem.es Home URL: https://www.institutoidem.es WP Multisite: No Max Upload Size: 128 MB Memory limit: 40M Max Memory limit: 256M Permalink Structure: /%postname%/ Language: es Timezone: Europe/Madrid Admin Email: [email protected] Debug Mode: Inactive == Theme == Name: Oceanwp child Version: 1.0.0 Author: PatiIdem Child Theme: Yes Parent Theme Name: OceanWP Parent Theme Version: 3.1.4 Parent Theme Author: OceanWP == User == Role: administrator WP Profile lang: es_ES User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.83 Safari/537.36 == Active Plugins == Autoptimize Version: 2.9.5.1 Author: Frank Goossens (futtta) Clear Cache For Me Version: 1.7 Author: Webhead LLC Duplicate Page Version: 4.4.8 Author: mndpsingh287 Easy Updates Manager Version: 9.0.12 Author: Easy Updates Manager Team Elementor Version: 3.6.0 Author: Elementor.com Elementor Pro Version: 3.6.4 Author: Elementor.com iThemes Security Version: 8.1.0 Author: iThemes Ocean Elementor Widgets Version: 2.1.1 Author: OceanWP Ocean Extra Version: 1.9.4 Author: OceanWP Ocean Footer Callout Version: 2.0.1 Author: OceanWP Ocean Full Screen Version: 2.0.3 Author: OceanWP Ocean Gutenberg Blocks Version: 1.0.0 Author: OceanWP Ocean Instagram Version: 1.1.0 Author: OceanWP Ocean Popup Login Version: 2.0.2 Author: OceanWP Ocean Portfolio Version: 2.0.6 Author: OceanWP Ocean Pro Demos Version: 1.2.2 Author: OceanWP Ocean Side Panel Version: 2.0.3 Author: OceanWP Ocean Sticky Footer Version: 2.0.2 Author: OceanWP Ocean Sticky Header Version: 2.0.3 Author: OceanWP Ocean White Label Version: 1.0.6 Author: OceanWP Ocean Woo Popup Version: 2.0.1 Author: OceanWP optimizador.io Version: 1.0.24 Author: David Noguera (webempresa.com) UpdraftPlus - Backup/Restore Version: 1.22.11 Author: UpdraftPlus.Com, DavidAnderson WP-Optimize - Clean, Compress, Cache Version: 3.2.3 Author: David Anderson, Ruhani Rabin, Team Updraft WP Statistics Version: 13.1.7 Author: VeronaLabs WP Super Cache Version: 1.7.7 Author: Automattic == Experimentos de Elementor == Salida del DOM optimizada: Inactivo Carga de recursos mejorada: Inactivo Carga de CSS mejorada: Inactivo Fuentes de iconos integradas: Inactivo Mejoras de accesibilidad: Inactivo Importar o exportar un kit de plantillas: Inactivo Puntos de ruptura personalizados adicionales: Inactivo Ocultar los widgets nativos de WordPress de los resultados de búsqueda: Inactivo : Inactivo por defecto Flexbox Container: Inactivo Default to New Theme Builder: Inactivo Páginas de destino: Inactivo Muestrario de colores: Inactivo Widgets favoritos: Inactivo Barra superior de administración: Inactivo Page Transitions: Inactivo Form Submissions: Inactivo Scroll Snap: Inactivo == Registro == JS: showing 2 of 2JS: 2022-03-03 10:22:36 [error X 3][https://www.institutoidem.es/wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.5.6:2:453890] Cannot read properties of null (reading \'getBoundingClientRect\') JS: 2022-03-16 15:44:30 [error X 5][https://www.institutoidem.es/wp-content/plugins/elementor/assets/js/editor-modules.min.js?ver=3.5.6:2:20179] An invalid argument supplied as multiple control value [array ( 'category' => 'InvalidElementData', 'tag' => 'Element <code>undefined</code> got as <code>icon</code> value. Expected array or object.', )] PHP: showing 4 of 4PHP: 2022-03-14 07:31:55 [notice X 7][/home2/instit37/public_html/institutoidem.es/wp-content/plugins/elementor/core/common/modules/ajax/module.php::171] Undefined index: data [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> shutdown() ', )] PHP: 2022-03-23 07:53:42 [notice X 50][/home2/instit37/public_html/institutoidem.es/wp-content/plugins/elementor/modules/dev-tools/deprecation.php::301] ?El argumento $control_id está obsoleto desde la versión 3.5.0! [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> shutdown() ', )] PHP: 2022-03-23 08:11:40 [notice X 22][/home2/instit37/public_html/institutoidem.es/wp-content/plugins/elementor/modules/dev-tools/deprecation.php::301] ?El argumento $control_id está obsoleto desde la versión 3.5.0! [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> rest_error_handler() #1: /home2/instit37/public_html/institutoidem.es/wp-content/plugins/elementor/modules/dev-tools/deprecation.php(301): class type trigger_error() #2: /home2/instit37/public_html/institutoidem.es/wp-content/plugins/elementor/includes/managers/controls.php(523): Elementor\Modules\DevTools\Deprecation -> deprecated_argument() #3: /home2/instit37/public_html/institutoidem.es/wp-content/plugins/elementor/includes/managers/controls.php(501): Elementor\Controls_Manager -> register() #4: /home2/instit37/public_html/institutoidem.es/wp-content/plugins/ocean-elementor-widgets/modules/query-post/module.php(27): Elementor\Controls_Manager -> register_control() ', )] PHP: 2022-03-23 08:57:37 [notice X 3][/home2/instit37/public_html/institutoidem.es/wp-content/plugins/elementor/core/experiments/experiments-reporter.php::89] Undefined index: title [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> shutdown() ', )] Log: showing 11 of 112022-03-23 04:51:30 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor', 'from' => '3.5.6', 'to' => '3.6.0', )] 2022-03-23 04:51:31 [info] elementor::elementor_updater Started 2022-03-23 04:51:31 [info] Elementor/Upgrades - _on_each_version Start 2022-03-23 04:51:31 [info] Elementor/Upgrades - _on_each_version Finished 2022-03-23 04:51:31 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.5.6', 'to' => '3.6.0', )] 2022-03-23 04:51:32 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor', 'from' => '3.5.6', 'to' => '3.6.0', )] 2022-03-23 08:29:48 [info] elementor-pro::elementor_pro_updater Started 2022-03-23 08:29:48 [info] Elementor Pro/Upgrades - _on_each_version Start 2022-03-23 08:29:48 [info] Elementor Pro/Upgrades - _on_each_version Finished 2022-03-23 08:29:48 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor Pro', 'from' => '3.6.3', 'to' => '3.6.4', )] 2022-03-23 08:29:48 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor Pro', 'from' => '3.6.3', 'to' => '3.6.4', )] == Elementor - Compatibility Tag == Elementor Pro: Compatibilidad no especificada Ocean Elementor Widgets: Compatibilidad no especificada == Elementor Pro - Compatibility Tag ==
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This reply was modified 3 years ago by
patibravo.
Elementor just released right now an update, 3.6.1 that solves the problem. Thanks a lot anyway
Glad to hear that issue has been resolved.
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This reply was modified 3 years ago by
- The topic ‘Ocean Extra and Elementor conflict; page not loading’ is closed to new replies.