• Resolved chiacchim

    (@chiacchim)


    I am having a conflict with the Ocean Extra plugin and Elementor. I have deactivated all plugins except those two, refreshed everything, and still no luck in getting my page to load. I have even tried a different theme other than Ocean WP, and it works, so I know it’s related to this particular theme, Ocean WP or the Ocean Extra plugin.

    Any help would be very appreciated in what steps I could take to resolve this re-occurring issue. Thank you!

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Abhishek

    (@abhikr781)

    Hello,

    Kindly share the related snapshot of the issue, and go to Elementor > System Info and share the report with us so that we can take a look.

    Thread Starter chiacchim

    (@chiacchim)

    I found out that there was a problem with loading my Custom Header when Elementor was updated, so I deactivated Ocean Extra and changed the style in Header > General > Style to “minimal” and it worked fine (the Select Template option was also changed back to the original setting, i.e., with no template. I activated Ocean Extra and it still worked. The changes were then saved.

    After some time I then reverted back to entering “Custom Header” under the Style setting in Header > General with the appropriate template that I created before and it worked! I’m not sure what happened when Elementor was updated but after turning the Custom Header off and on again it seemed to load everything.

    Any clues as to what happened when Elementor got updated?

    Thread Starter chiacchim

    (@chiacchim)

    And here is the System Info report:

    == Server Environment ==
    	Operating System: Linux
    	Software: Apache
    	MySQL version: Percona Server (GPL), Release 23, Revision 500fcf5 v5.7.23-23
    	PHP Version: 7.4.27
    	PHP Max Input Vars: 100000
    	PHP Max Post Size: 8192M
    	GD Installed: Yes
    	ZIP Installed: Yes
    	Write Permissions: All right
    	Elementor Library: Connected
    
    == WordPress Environment ==
    	Version: 5.8.3
    	Site URL: https://www.courtlytours.com
    	Home URL: https://www.courtlytours.com
    	WP Multisite: No
    	Max Upload Size: 8 GB
    	Memory limit: 8192M
    	Permalink Structure: /%postname%/
    	Language: en-US
    	Timezone: 0
    	Admin Email: [email protected]
    	Debug Mode: Inactive
    
    == Theme ==
    	Name: OceanWP
    	Version: 3.1.2
    	Author: OceanWP
    	Child Theme: No
    
    == User ==
    	Role: administrator
    	WP Profile lang: en_US
    	User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.99 Safari/537.36
    
    == Active Plugins ==
    	Advanced Database Cleaner
    		Version: 3.0.4
    		Author: Younes JFR.
    
    	All-in-One Addons for Elementor - WidgetKit
    		Version: 2.3.15
    		Author: Themesgrove
    
    	All In One WP Security
    		Version: 4.4.9
    		Author: Tips and Tricks HQ, Peter Petreski, Ruhul, Ivy
    
    	AMP
    		Version: 2.2.0
    		Author: AMP Project Contributors
    
    	Cache Enabler
    		Version: 1.8.7
    		Author: KeyCDN
    
    	Cleverwise Daily Quotes
    		Version: 3.2
    		Author: Jeremy O'Connell
    
    	Elementor
    		Version: 3.5.3
    		Author: Elementor.com
    
    	Envato Elements
    		Version: 2.0.11
    		Author: Envato
    
    	Forget About Shortcode Buttons
    		Version: 2.1.2
    		Author: Designs & Code
    
    	Forminator
    		Version: 1.15.9
    		Author: WPMU DEV
    
    	Insert Headers and Footers
    		Version: 1.6.0
    		Author: WPBeginner
    
    	MC4WP: Mailchimp for WordPress
    		Version: 4.8.6
    		Author: ibericode
    
    	Ocean Extra
    		Version: 1.9.2
    		Author: OceanWP
    
    	Smart Slider 3
    		Version: 3.5.1.3
    		Author: Nextend
    
    	UpdraftPlus - Backup/Restore
    		Version: 1.22.1
    		Author: UpdraftPlus.Com, DavidAnderson
    
    	WP-Optimize - Clean, Compress, Cache
    		Version: 3.2.1
    		Author: David Anderson, Ruhani Rabin, Team Updraft
    
    	WP Rollback
    		Version: 1.7.1
    		Author: Impress.org
    
    	Yoast Duplicate Post
    		Version: 4.3
    		Author: Enrico Battocchi & Team Yoast
    
    	Yoast SEO
    		Version: 17.9
    		Author: Team Yoast
    
    == Must-Use Plugins ==
    	Endurance Page Cache
    		Version: 2.2
    		Author: Mike Hansen
    
    	SSO
    		Version: 0.3
    		Author: Garth Mortensen, Mike Hansen
    
    == Elementor Experiments ==
    	Optimized DOM Output: Inactive by default
    	Improved Asset Loading: Inactive by default
    	Improved CSS Loading: Inactive by default
    	Inline Font Icons: Inactive by default
    	Accessibility Improvements: Inactive by default
    	Import Export Template Kit: Active by default
    	Additional Custom Breakpoints: Inactive by default
    	Hide native WordPress widgets from search results: Active by default
    	Landing Pages: Active by default
    	Color Sampler: Active by default
    	Favorite Widgets: Active by default
    	Admin Top Bar: Active by default
    
    == Log ==
    	
    Log: showing 20 of 392021-07-14 19:12:08 [info] Elementor/Upgrades - _on_each_version Start  
    2021-07-14 19:12:08 [info] Elementor/Upgrades - _on_each_version Finished 
    2021-07-14 19:12:08 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.2.5',
      'to' => '3.3.0',
    )]
    2021-07-14 19:12:10 [info] Elementor data updater process has been queued. [array (
      'plugin' => 'Elementor',
      'from' => '3.2.5',
      'to' => '3.3.0',
    )]
    2021-11-23 20:45:38 [info] elementor::elementor_updater Started 
    2021-11-23 20:45:38 [info] Elementor/Upgrades - _on_each_version Start  
    2021-11-23 20:45:39 [info] Elementor/Upgrades - _on_each_version Finished 
    2021-11-23 20:45:39 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.3.0',
      'to' => '3.4.8',
    )]
    2021-12-26 10:29:41 [info] Elementor data updater process has been queued. [array (
      'plugin' => 'Elementor',
      'from' => '3.4.8',
      'to' => '3.5.2',
    )]
    2021-12-26 10:29:42 [info] elementor::elementor_updater Started 
    2021-12-26 10:29:42 [info] Elementor/Upgrades - _on_each_version Start  
    2021-12-26 10:29:42 [info] Elementor/Upgrades - _on_each_version Finished 
    2021-12-26 10:29:42 [info] Elementor/Upgrades - _v_3_5_0_remove_old_elementor_scheme Start  
    2021-12-26 10:29:42 [info] Elementor/Upgrades - _v_3_5_0_remove_old_elementor_scheme Finished 
    2021-12-26 10:29:42 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.4.8',
      'to' => '3.5.2',
    )]
    2022-01-05 23:45:15 [info] Elementor data updater process has been queued. [array (
      'plugin' => 'Elementor',
      'from' => '3.5.2',
      'to' => '3.5.3',
    )]
    2022-01-05 23:45:15 [info] elementor::elementor_updater Started 
    2022-01-05 23:45:15 [info] Elementor/Upgrades - _on_each_version Start  
    2022-01-05 23:45:15 [info] Elementor/Upgrades - _on_each_version Finished 
    2022-01-05 23:45:15 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.5.2',
      'to' => '3.5.3',
    )]
    
    PHP: showing 3 of 3PHP: 2020-11-18 19:20:58 [notice X 12][/home4/histotj8/public_html/wp-content/plugins/elementor/includes/managers/image.php::86] Trying to access array offset on value of type bool [array (
      'trace' => '
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ',
    )]
    PHP: 2020-11-18 20:49:53 [notice X 1][/home4/histotj8/public_html/wp-content/plugins/elementor/includes/widgets/image-carousel.php::836] Trying to get property 'post_excerpt' of non-object [array (
      'trace' => '
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ',
    )]
    PHP: 2020-11-18 20:56:04 [notice X 1][/home4/histotj8/public_html/wp-content/plugins/elementor/includes/managers/image.php::115] Trying to get property 'post_title' of non-object [array (
      'trace' => '
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ',
    )]
    
    JS: showing 1 of 1JS: 2021-02-17 20:02:24 [error X 3][https://www.courtlytours.com/wp-content/plugins/elementor/assets/js/editor-modules.min.js?ver=3.1.1:2:33399] An invalid argument supplied as multiple control value [array (
      'category' => 'InvalidElementData',
      'tag' => 'Element <code>undefined</code> got as <code>content_demo_link</code> value. Expected array or object.',
    )]
    
    == Elementor - Compatibility Tag ==
    	
    	All-in-One Addons for Elementor - WidgetKit: Compatibility not specified
    Plugin Support Abhishek

    (@abhikr781)

    Thank you for sharing all the details.

    That could be only cache issue, please try to clear the cache and check.

    Please go to Dashboard > Elementor > Settings, from the Experiments tab, use the deactivate all the experiments option, and check.

    Thread Starter chiacchim

    (@chiacchim)

    I’ve taken those steps now and everything works fine.
    Thank you for your help!

    Plugin Support Abhishek

    (@abhikr781)

    You are most welcome and glad to hear that solution worked well.??

    patibravo

    (@patibravo)

    Hi, I have this same problem and I followed those same steps and I can’t get it work.Thank you

    patibravo

    (@patibravo)

    here is the system info

    == Server Environment ==
    	Operating System: Linux
    	Software: Apache
    	MySQL version: MariaDB Server v10.3.32
    	PHP Version: 7.4.27
    	PHP Memory Limit: 256M
    	PHP Max Input Vars: 2000
    	PHP Max Post Size: 128M
    	GD Installed: Yes
    	ZIP Installed: Yes
    	Write Permissions: All right
    	Elementor Library: Connected
    
    == WordPress Environment ==
    	Version: 5.9.2
    	Site URL: https://www.institutoidem.es
    	Home URL: https://www.institutoidem.es
    	WP Multisite: No
    	Max Upload Size: 128 MB
    	Memory limit: 40M
    	Max Memory limit: 256M
    	Permalink Structure: /%postname%/
    	Language: es
    	Timezone: Europe/Madrid
    	Admin Email: [email protected]
    	Debug Mode: Inactive
    
    == Theme ==
    	Name: Oceanwp child
    	Version: 1.0.0
    	Author: PatiIdem
    	Child Theme: Yes
    	Parent Theme Name: OceanWP
    	Parent Theme Version: 3.1.4
    	Parent Theme Author: OceanWP
    
    == User ==
    	Role: administrator
    	WP Profile lang: es_ES
    	User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.83 Safari/537.36
    
    == Active Plugins ==
    	Autoptimize
    		Version: 2.9.5.1
    		Author: Frank Goossens (futtta)
    
    	Clear Cache For Me
    		Version: 1.7
    		Author: Webhead LLC
    
    	Duplicate Page
    		Version: 4.4.8
    		Author: mndpsingh287
    
    	Easy Updates Manager
    		Version: 9.0.12
    		Author: Easy Updates Manager Team
    
    	Elementor
    		Version: 3.6.0
    		Author: Elementor.com
    
    	Elementor Pro
    		Version: 3.6.4
    		Author: Elementor.com
    
    	iThemes Security
    		Version: 8.1.0
    		Author: iThemes
    
    	Ocean Elementor Widgets
    		Version: 2.1.1
    		Author: OceanWP
    
    	Ocean Extra
    		Version: 1.9.4
    		Author: OceanWP
    
    	Ocean Footer Callout
    		Version: 2.0.1
    		Author: OceanWP
    
    	Ocean Full Screen
    		Version: 2.0.3
    		Author: OceanWP
    
    	Ocean Gutenberg Blocks
    		Version: 1.0.0
    		Author: OceanWP
    
    	Ocean Instagram
    		Version: 1.1.0
    		Author: OceanWP
    
    	Ocean Popup Login
    		Version: 2.0.2
    		Author: OceanWP
    
    	Ocean Portfolio
    		Version: 2.0.6
    		Author: OceanWP
    
    	Ocean Pro Demos
    		Version: 1.2.2
    		Author: OceanWP
    
    	Ocean Side Panel
    		Version: 2.0.3
    		Author: OceanWP
    
    	Ocean Sticky Footer
    		Version: 2.0.2
    		Author: OceanWP
    
    	Ocean Sticky Header
    		Version: 2.0.3
    		Author: OceanWP
    
    	Ocean White Label
    		Version: 1.0.6
    		Author: OceanWP
    
    	Ocean Woo Popup
    		Version: 2.0.1
    		Author: OceanWP
    
    	optimizador.io
    		Version: 1.0.24
    		Author: David Noguera (webempresa.com)
    
    	UpdraftPlus - Backup/Restore
    		Version: 1.22.11
    		Author: UpdraftPlus.Com, DavidAnderson
    
    	WP-Optimize - Clean, Compress, Cache
    		Version: 3.2.3
    		Author: David Anderson, Ruhani Rabin, Team Updraft
    
    	WP Statistics
    		Version: 13.1.7
    		Author: VeronaLabs
    
    	WP Super Cache
    		Version: 1.7.7
    		Author: Automattic
    
    == Experimentos de Elementor ==
    	Salida del DOM optimizada: Inactivo
    	Carga de recursos mejorada: Inactivo
    	Carga de CSS mejorada: Inactivo
    	Fuentes de iconos integradas: Inactivo
    	Mejoras de accesibilidad: Inactivo
    	Importar o exportar un kit de plantillas: Inactivo
    	Puntos de ruptura personalizados adicionales: Inactivo
    	Ocultar los widgets nativos de WordPress de los resultados de búsqueda: Inactivo
    	: Inactivo por defecto
    	Flexbox Container: Inactivo
    	Default to New Theme Builder: Inactivo
    	Páginas de destino: Inactivo
    	Muestrario de colores: Inactivo
    	Widgets favoritos: Inactivo
    	Barra superior de administración: Inactivo
    	Page Transitions: Inactivo
    	Form Submissions: Inactivo
    	Scroll Snap: Inactivo
    
    == Registro ==
    	
    JS: showing 2 of 2JS: 2022-03-03 10:22:36 [error X 3][https://www.institutoidem.es/wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.5.6:2:453890] Cannot read properties of null (reading \'getBoundingClientRect\') 
    JS: 2022-03-16 15:44:30 [error X 5][https://www.institutoidem.es/wp-content/plugins/elementor/assets/js/editor-modules.min.js?ver=3.5.6:2:20179] An invalid argument supplied as multiple control value [array (
      'category' => 'InvalidElementData',
      'tag' => 'Element <code>undefined</code> got as <code>icon</code> value. Expected array or object.',
    )]
    
    PHP: showing 4 of 4PHP: 2022-03-14 07:31:55 [notice X 7][/home2/instit37/public_html/institutoidem.es/wp-content/plugins/elementor/core/common/modules/ajax/module.php::171] Undefined index: data [array (
      'trace' => '
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ',
    )]
    PHP: 2022-03-23 07:53:42 [notice X 50][/home2/instit37/public_html/institutoidem.es/wp-content/plugins/elementor/modules/dev-tools/deprecation.php::301] ?El argumento $control_id está obsoleto desde la versión 3.5.0! [array (
      'trace' => '
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ',
    )]
    PHP: 2022-03-23 08:11:40 [notice X 22][/home2/instit37/public_html/institutoidem.es/wp-content/plugins/elementor/modules/dev-tools/deprecation.php::301] ?El argumento $control_id está obsoleto desde la versión 3.5.0! [array (
      'trace' => '
    #0: Elementor\Core\Logger\Manager -> rest_error_handler()
    #1: /home2/instit37/public_html/institutoidem.es/wp-content/plugins/elementor/modules/dev-tools/deprecation.php(301): class type trigger_error()
    #2: /home2/instit37/public_html/institutoidem.es/wp-content/plugins/elementor/includes/managers/controls.php(523): Elementor\Modules\DevTools\Deprecation -> deprecated_argument()
    #3: /home2/instit37/public_html/institutoidem.es/wp-content/plugins/elementor/includes/managers/controls.php(501): Elementor\Controls_Manager -> register()
    #4: /home2/instit37/public_html/institutoidem.es/wp-content/plugins/ocean-elementor-widgets/modules/query-post/module.php(27): Elementor\Controls_Manager -> register_control()
    ',
    )]
    PHP: 2022-03-23 08:57:37 [notice X 3][/home2/instit37/public_html/institutoidem.es/wp-content/plugins/elementor/core/experiments/experiments-reporter.php::89] Undefined index: title [array (
      'trace' => '
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ',
    )]
    
    Log: showing 11 of 112022-03-23 04:51:30 [info] Elementor data updater process has been queued. [array (
      'plugin' => 'Elementor',
      'from' => '3.5.6',
      'to' => '3.6.0',
    )]
    2022-03-23 04:51:31 [info] elementor::elementor_updater Started 
    2022-03-23 04:51:31 [info] Elementor/Upgrades - _on_each_version Start  
    2022-03-23 04:51:31 [info] Elementor/Upgrades - _on_each_version Finished 
    2022-03-23 04:51:31 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor',
      'from' => '3.5.6',
      'to' => '3.6.0',
    )]
    2022-03-23 04:51:32 [info] Elementor data updater process has been queued. [array (
      'plugin' => 'Elementor',
      'from' => '3.5.6',
      'to' => '3.6.0',
    )]
    2022-03-23 08:29:48 [info] elementor-pro::elementor_pro_updater Started 
    2022-03-23 08:29:48 [info] Elementor Pro/Upgrades - _on_each_version Start  
    2022-03-23 08:29:48 [info] Elementor Pro/Upgrades - _on_each_version Finished 
    2022-03-23 08:29:48 [info] Elementor data updater process has been completed. [array (
      'plugin' => 'Elementor Pro',
      'from' => '3.6.3',
      'to' => '3.6.4',
    )]
    2022-03-23 08:29:48 [info] Elementor data updater process has been queued. [array (
      'plugin' => 'Elementor Pro',
      'from' => '3.6.3',
      'to' => '3.6.4',
    )]
    
    == Elementor - Compatibility Tag ==
    	
    	Elementor Pro: Compatibilidad no especificada
    	Ocean Elementor Widgets: Compatibilidad no especificada
    
    == Elementor Pro - Compatibility Tag ==
    • This reply was modified 3 years ago by patibravo.
    patibravo

    (@patibravo)

    Elementor just released right now an update, 3.6.1 that solves the problem. Thanks a lot anyway

    Plugin Support Abhishek

    (@abhikr781)

    Glad to hear that issue has been resolved.

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Ocean Extra and Elementor conflict; page not loading’ is closed to new replies.