Occasional “Shield Security bot check failed”, then need to “forceoff”

  • Resolved MrMattEastwood

    (@mrmatteastwood)


    2 years, 8 months ago

    Hello, Shield team,

    Every once in a while, I’d say about once per week, we get this error on one of our web projects:

    https://paste.pics/GBWG4

    The issue occurs randomly and is not limited to particular websites or hosting providers.

    The only workaround we have is to create the “forceoff” file in the plugin folder via FTP.

    In the “Login Guard” settings, we have “Use ADE To Detect Bots And Block Brute Force Logins” enabled. I went ahead and disabled it on stefansoehngen.de, where I encountered the issue this morning, just now.

    Might be worth investigating what’s happening here. Unfortunately, I don’t really have any good steps to reproduce for you :-/

    Hope you have any suggestions nonetheless.

    Thanks,
    Matt.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jelena

    (@jmisic)

    Hi Matt,

    Sorry to hear about the troubles you’re having.

    The AntiBot Detection Engine (ADE) is tracking each IP address and the actions they take on the site. If a visitor or user is triggering Shield defenses too often, eventually they’ll reduce their reputation and eventually Shield will see them as a bot.

    We kindly suggest you to use this guide to get a more detailed info about this particular block and what you can try to debug it:
    https://help.getshieldsecurity.com/article/435-warning-message-shield-security-bot-check-failed

    We truly hope that you’ll find this helpful.

    Please also understand that generally we provide more investigative and 1-to-1 support for our premium customers only. If you need further help and support, please consider upgrading to ShieldPRO. You may find more info about this here.

    Regards and may we wish you a nice weekend! ??

    Jelena

    Thread Starter MrMattEastwood

    (@mrmatteastwood)

    Hey Jelena, thanks for your quick and friendly reply! This is quite helpful. will use this for future occurrences.

    Have a great weekend, too!

Viewing 2 replies - 1 through 2 (of 2 total)
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