O produto está puxando a foto de outro produto

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @jotavmendes!

    Thanks for reaching out!

    They are pulling photos of other products and the description of the product that actually owns the photo is just below the affected product.

    This might be a caching issue. Can you please clear your browser cache by following this guide and try again, then send us the results?

    You can also try it from another browser, network, or even from your phone or tablet.

    If you have a caching plugin installed, please try clearing that as well and make sure you have followed our guide here when setting it up: https://woocommerce.com/document/configuring-woocommerce-settings/

    Let us know how it turns out!

    Thread Starter jotavmendes

    (@jotavmendes)

    N?o deu certo. Parece que os produtos est?o linkados de alguma forma. N?o tem nenhum plugin que mexe diretamente nos produtos. Na foto é possível ver que o produto está com a descri??o original, uma seta “<-” e a descri??o do produto dono da foto.

    Hi @jotavmendes

    Thanks for trying that.

    By any chance are these products set as related products? As a matter of fact even if they are related products still one product should not be pulling the photo of another product, so the issue is really odd.

    So that we can get a better idea of your setup, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thread Starter jotavmendes

    (@jotavmendes)

    Os campos de Produtos Relacionados está em branco em ambos os produtos.

    
### WordPress Environment ###

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### Status report information ###

Generated at: 2022-07-05 09:24:41 -03:00
    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @jotavmendes!

    Thanks for getting back to us and sharing the status report!

    What I can see from your report is that your FlatsomeChild theme is overriding a lot of the default templates.

    Could you please check if the problem persists once you have disabled all plugins except WooCommerce and applied the Storefront theme?

    You can use a staging site to do the above. If your host doesn’t offer that option, we recommend WP Staging for quickly spinning up a new test site.

    Alternatively, you can reach out to the author(s) of the Flatsome theme and inquire about the issue or post in a forum dedicated to it.

    We will be waiting for your response!

    Thread Starter jotavmendes

    (@jotavmendes)

    O meu servidor já n?o tem mais espa?o e o site é bem pesado. Vou tentar fazer uma cópia dele e jogar em outra conta de hospedagem minha para testar.

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @jotavmendes!

    Thanks for the follow-up!

    My server has run out of space and the site is very heavy. I’ll try to make a copy of it and play on another hosting account of mine to test.

    Sounds like a good plan. Let us know how it turns out!

    Thread Starter jotavmendes

    (@jotavmendes)

    Olá,
    fiz um teste mudando para o tema storefront, desativando todos os plugins, e mesmo assim esse “vinculo” permanece. O único plugin que está ativo é o do woocommerce. Preciso solucionar o problema pois quando o produto está em rascunho, ele está puxando a foto de um item que n?o tem nada a ver com ele.

    Thread Starter jotavmendes

    (@jotavmendes)

    Acabei de encontrar a rela??o dos produtos. O ID do produto está dentro da coluna post_parent na tabela wp_posts. Como isso é preenchido? No produto n?o tem nenhuma informa??o disso.

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @jotavmendes!

    Thanks for getting back to us with the conflict test results!

    I did a test changing to the storefront theme, deactivating all plugins, and even so this “link” remains. The only plugin that is active is the woocommerce plugin.I need to solve the problem because when the product is in draft, it is pulling the photo of an item that has nothing to do with it

    To look at the output from our side, can you please provide the front-end link to the specific products you are having this particular issue with?

    Thread Starter jotavmendes

    (@jotavmendes)

    Sobre isso aqui, você tem alguma ideia? Se eu apagar o ID no post_parent, resolvo o problema. Porém preciso saber o como esse campo é preenchido.

    Acabei de encontrar a rela??o dos produtos. O ID do produto está dentro da coluna post_parent na tabela wp_posts. Como isso é preenchido? No produto n?o tem nenhuma informa??o disso.

    Hello @jotavmendes!

    The product ID is inside the post_parent column in the wp_posts table.

    Can you please share a screenshot of the wp_posts table that you are inquiring about?
    This way we will be able to understand the issue better and we will be able to help you. ??

    We recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

    Thread Starter jotavmendes

    (@jotavmendes)

    https://snipboard.io/83zlIq.jpg

    Plugin Support con

    (@conschneider)

    Engineer

    Hi again,

    > https://snipboard.io/83zlIq.jpg

    Thank you for the screenshot. This looks correct. The post_parent is used for variations. This is where the ID of the parent product is stored.

    Kind regards,

Viewing 14 replies - 1 through 14 (of 14 total)
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