Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @jotavmendes!

    Thanks for reaching out!

    They are pulling photos of other products and the description of the product that actually owns the photo is just below the affected product.

    This might be a caching issue. Can you please clear your browser cache by following this guide and try again, then send us the results?

    You can also try it from another browser, network, or even from your phone or tablet.

    If you have a caching plugin installed, please try clearing that as well and make sure you have followed our guide here when setting it up: https://woocommerce.com/document/configuring-woocommerce-settings/

    Let us know how it turns out!

    Thread Starter jotavmendes

    (@jotavmendes)

    N?o deu certo. Parece que os produtos est?o linkados de alguma forma. N?o tem nenhum plugin que mexe diretamente nos produtos. Na foto é possível ver que o produto está com a descri??o original, uma seta “<-” e a descri??o do produto dono da foto.

    Hi @jotavmendes

    Thanks for trying that.

    By any chance are these products set as related products? As a matter of fact even if they are related products still one product should not be pulling the photo of another product, so the issue is really odd.

    So that we can get a better idea of your setup, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thread Starter jotavmendes

    (@jotavmendes)

    Os campos de Produtos Relacionados está em branco em ambos os produtos.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://carlazucolotobeauty.com.br
    Site address (URL): https://carlazucolotobeauty.com.br
    WC Version: 6.6.0
    REST API Version: ? 6.6.0
    WC Blocks Version: ? 7.6.0
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
    WP Version: 6.0
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: pt_BR
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.30
    PHP Post Max Size: 512 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.29
    Max Upload Size: 512 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.6.0
    WC Database Prefix: wplf_
    Tamanho total do banco de dados: 366.27MB
    Tamanho dos dados do banco de dados: 266.87MB
    Tamanho do índice do banco de dado: 99.40MB
    wplf_woocommerce_sessions: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
    wplf_woocommerce_api_keys: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
    wplf_woocommerce_attribute_taxonomies: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
    wplf_woocommerce_downloadable_product_permissions: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
    wplf_woocommerce_order_items: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
    wplf_woocommerce_order_itemmeta: Dados: 0.08MB + índex: 0.06MB + mecanismo InnoDB
    wplf_woocommerce_tax_rates: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
    wplf_woocommerce_tax_rate_locations: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
    wplf_woocommerce_shipping_zones: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
    wplf_woocommerce_shipping_zone_locations: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
    wplf_woocommerce_shipping_zone_methods: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
    wplf_woocommerce_payment_tokens: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
    wplf_woocommerce_payment_tokenmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
    wplf_woocommerce_log: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
    wplf_ac_abandoned_cart_history_lite: Dados: 0.06MB + índex: 0.00MB + mecanismo InnoDB
    wplf_ac_email_templates_lite: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
    wplf_ac_guest_abandoned_cart_history_lite: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
    wplf_ac_sent_history_lite: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
    wplf_actionscheduler_actions: Dados: 9.02MB + índex: 13.16MB + mecanismo InnoDB
    wplf_actionscheduler_claims: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
    wplf_actionscheduler_groups: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
    wplf_actionscheduler_logs: Dados: 6.02MB + índex: 6.03MB + mecanismo InnoDB
    wplf_commentmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
    wplf_comments: Dados: 0.02MB + índex: 0.09MB + mecanismo InnoDB
    wplf_e_events: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
    wplf_e_submissions: Dados: 0.02MB + índex: 0.27MB + mecanismo InnoDB
    wplf_e_submissions_actions_log: Dados: 0.02MB + índex: 0.11MB + mecanismo InnoDB
    wplf_e_submissions_values: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
    wplf_links: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
    wplf_nf3_action_meta: Dados: 0.08MB + índex: 0.00MB + mecanismo InnoDB
    wplf_nf3_actions: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
    wplf_nf3_chunks: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
    wplf_nf3_field_meta: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
    wplf_nf3_fields: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
    wplf_nf3_form_meta: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
    wplf_nf3_forms: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
    wplf_nf3_object_meta: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
    wplf_nf3_objects: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
    wplf_nf3_relationships: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
    wplf_nf3_upgrades: Dados: 0.06MB + índex: 0.00MB + mecanismo InnoDB
    wplf_options: Dados: 190.34MB + índex: 56.59MB + mecanismo InnoDB
    wplf_postmeta: Dados: 16.45MB + índex: 10.92MB + mecanismo InnoDB
    wplf_posts: Dados: 12.50MB + índex: 3.61MB + mecanismo InnoDB
    wplf_pum_subscribers: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
    wplf_sib_model_contact: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
    wplf_social_users: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
    wplf_term_relationships: Dados: 1.34MB + índex: 0.38MB + mecanismo InnoDB
    wplf_term_taxonomy: Dados: 0.05MB + índex: 0.03MB + mecanismo InnoDB
    wplf_termmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
    wplf_terms: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
    wplf_usermeta: Dados: 0.20MB + índex: 0.09MB + mecanismo InnoDB
    wplf_users: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
    wplf_wc_admin_note_actions: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
    wplf_wc_admin_notes: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
    wplf_wc_category_lookup: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
    wplf_wc_customer_lookup: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
    wplf_wc_download_log: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
    wplf_wc_order_coupon_lookup: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
    wplf_wc_order_product_lookup: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
    wplf_wc_order_stats: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
    wplf_wc_order_tax_lookup: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
    wplf_wc_product_attributes_lookup: Dados: 0.22MB + índex: 0.19MB + mecanismo InnoDB
    wplf_wc_product_download_directories: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
    wplf_wc_product_meta_lookup: Dados: 1.52MB + índex: 0.95MB + mecanismo InnoDB
    wplf_wc_rate_limits: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
    wplf_wc_reserved_stock: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
    wplf_wc_tax_rate_classes: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
    wplf_wc_webhooks: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
    wplf_wfblockediplog: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
    wplf_wfblocks7: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
    wplf_wfconfig: Dados: 0.09MB + índex: 0.00MB + mecanismo InnoDB
    wplf_wfcrawlers: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
    wplf_wffilechanges: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
    wplf_wffilemods: Dados: 13.55MB + índex: 0.00MB + mecanismo InnoDB
    wplf_wfhits: Dados: 0.05MB + índex: 0.05MB + mecanismo InnoDB
    wplf_wfhoover: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
    wplf_wfissues: Dados: 0.06MB + índex: 0.06MB + mecanismo InnoDB
    wplf_wfknownfilelist: Dados: 6.52MB + índex: 0.00MB + mecanismo InnoDB
    wplf_wflivetraffichuman: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
    wplf_wflocs: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
    wplf_wflogins: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
    wplf_wfls_2fa_secrets: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
    wplf_wfls_settings: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
    wplf_wfnotifications: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
    wplf_wfpendingissues: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
    wplf_wfreversecache: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
    wplf_wfsnipcache: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
    wplf_wfstatus: Dados: 0.17MB + índex: 0.13MB + mecanismo InnoDB
    wplf_wftrafficrates: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
    wplf_wpforms_tasks_meta: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
    wplf_wpmailsmtp_debug_events: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
    wplf_wpmailsmtp_tasks_meta: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
    wplf_wpr_rucss_resources: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
    wplf_wpr_rucss_used_css: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
    wplf_wsal_metadata: Dados: 1.52MB + índex: 1.80MB + mecanismo InnoDB
    wplf_wsal_occurrences: Dados: 0.23MB + índex: 0.14MB + mecanismo InnoDB
    wplf_xoo_wl_list: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
    wplf_xoo_wl_list_meta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
    wplf_yith_wcwl: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
    wplf_yith_wcwl_lists: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
    wplf_yoast_indexable: Dados: 4.52MB + índex: 2.50MB + mecanismo InnoDB
    wplf_yoast_indexable_hierarchy: Dados: 0.23MB + índex: 0.28MB + mecanismo InnoDB
    wplf_yoast_migrations: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
    wplf_yoast_primary_term: Dados: 0.28MB + índex: 0.38MB + mecanismo InnoDB
    wplf_yoast_seo_links: Dados: 0.13MB + índex: 0.09MB + mecanismo InnoDB
    
    ### Post Type Counts ###
    
    attachment: 3092
    blocks: 9
    custom_css: 1
    elementor_library: 6
    featured_item: 8
    nav_menu_item: 18
    nf_sub: 393
    page: 15
    popup: 6
    popup_theme: 8
    post: 12
    product: 3710
    product_variation: 1320
    revision: 2367
    shop_coupon: 2
    shop_order: 22
    wpforms: 1
    wp_global_styles: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (38) ###
    
    WP Activity Log: por WP White Security – 4.4.1
    Adminimize: por Frank Bültge – 1.11.7
    Element Pack Lite - Addons for Elementor: por BdThemes – 4.2.2
    Widgets Clássicos: por Colaboradores do WordPress – 0.3
    Join.chat: por Creame – 4.5.6
    Elementor Pro: por Elementor.com – 3.3.4
    Elementor: por Elementor.com – 3.6.6
    Facebook para WooCommerce: por Facebook – 2.6.16
    Jetpack: por Automattic – 11.0
    Loco Translate: por Tim Whitlock – 2.6.2
    Nextend Social Login: por Nextendweb – 3.1.5
    Ninja Forms: por Saturday Drive – 3.6.11
    Perfect Brands for WooCommerce: por QuadLayers – 2.0.9
    Popup Maker: por Popup Maker – 1.16.7
    Really Simple SSL: por Really Simple Plugins – 5.3.2
    Tracking Code Manager: por Data443 – 2.0.6
    Under Construction: por WebFactory Ltd – 3.93
    Waitlist woocommerce( Back in stock notifier ): por  – 2.5.2
    WebP Express: por Bj?rn Rosell – 0.25.5
    White Label CMS: por www.videousermanuals.com – 2.2.9
    PagSeguro Parceled for WooCommerce: por carlosramosweb – 1.8.1
    QR Code PicPay para WooCommerce: por Deividson Damasio – 1.2.0
    Variation Swatches for WooCommerce: por Emran Ahmed – 2.0.1
    Abandoned Cart Lite for WooCommerce: por Tyche Softwares – 5.12.0
    Claudio Sanches - Correios for WooCommerce: por Claudio Sanches – 3.8.0
    Brazilian Market on WooCommerce: por Claudio Sanches – 3.7.2
    Claudio Sanches - PagSeguro for WooCommerce: por Claudio Sanches – 2.14.0
    WooCommerce Shipping Calculator in Product: por Valdeir Oliveira – 1.0.1
    WooCommerce: por Automattic – 6.6.0 (atualiza??o para a vers?o 6.6.1 está disponível)
    Wordfence Security: por Wordfence – 7.5.11
    Yoast SEO: por Equipe da Yoast – 19.1
    WP Activity Log for WooCommerce: por WP White Security – 1.4.3
    WP Mail SMTP: por WPForms – 3.4.0
    Multi-Step Checkout for WooCommerce: por SilkyPress – 2.20
    WP Post Page Clone: por Gaurang Sondagar – 1.2
    WP Rocket: por WP Media – 3.9.1.1
    WPForms Lite: por WPForms – 1.7.4.2
    YITH WooCommerce Wishlist: por YITH – 3.9.0
    
    ### Inactive Plugins (2) ###
    
    W3 Total Cache: por BoldGrid – 2.2.1
    YITH WooCommerce Waiting List: por YITH – 1.16.0
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: BRL (R$)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Base da loja: #69 - /loja/
    Carrinho: #68 - /carrinho/
    Finaliza??o de compra: #67 - /checkout/
    Minha conta: #66 - /minha-conta/
    Termos e condi??es: ? Página n?o definida
    
    ### Theme ###
    
    Name: FlatsomeChild
    Version: 1.0
    Author URL: 
    Child Theme: ?
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.12.2
    Parent Theme Author URL: https://www.uxthemes.com/
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    flatsome/woocommerce/content-product_cat.php vers?o 2.6.1 está desatualizado. A vers?o do core é 4.7.0
    
    Outdated Templates: ?
    					
    					
    						Aprenda como atualizar
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    wc-pay-subscriptions-page
    
    Disabled Features: minified-js
    settings
    
    Daily Cron: ? Next scheduled: 2022-07-05 17:53:35 -03:00
    Options: ?
    Notes: 35
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Concluído: 26.130
    Oldest: 2022-06-08 07:20:00 -0300
    Newest: 2022-07-05 09:18:28 -0300
    
    Pendente: 8
    Oldest: 2022-07-05 09:28:38 -0300
    Newest: 2022-07-07 11:11:22 -0300
    
    ### Status report information ###
    
    Generated at: 2022-07-05 09:24:41 -03:00
    
    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @jotavmendes!

    Thanks for getting back to us and sharing the status report!

    What I can see from your report is that your FlatsomeChild theme is overriding a lot of the default templates.

    Could you please check if the problem persists once you have disabled all plugins except WooCommerce and applied the Storefront theme?

    You can use a staging site to do the above. If your host doesn’t offer that option, we recommend WP Staging for quickly spinning up a new test site.

    Alternatively, you can reach out to the author(s) of the Flatsome theme and inquire about the issue or post in a forum dedicated to it.

    We will be waiting for your response!

    Thread Starter jotavmendes

    (@jotavmendes)

    O meu servidor já n?o tem mais espa?o e o site é bem pesado. Vou tentar fazer uma cópia dele e jogar em outra conta de hospedagem minha para testar.

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @jotavmendes!

    Thanks for the follow-up!

    My server has run out of space and the site is very heavy. I’ll try to make a copy of it and play on another hosting account of mine to test.

    Sounds like a good plan. Let us know how it turns out!

    Thread Starter jotavmendes

    (@jotavmendes)

    Olá,
    fiz um teste mudando para o tema storefront, desativando todos os plugins, e mesmo assim esse “vinculo” permanece. O único plugin que está ativo é o do woocommerce. Preciso solucionar o problema pois quando o produto está em rascunho, ele está puxando a foto de um item que n?o tem nada a ver com ele.

    Thread Starter jotavmendes

    (@jotavmendes)

    Acabei de encontrar a rela??o dos produtos. O ID do produto está dentro da coluna post_parent na tabela wp_posts. Como isso é preenchido? No produto n?o tem nenhuma informa??o disso.

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @jotavmendes!

    Thanks for getting back to us with the conflict test results!

    I did a test changing to the storefront theme, deactivating all plugins, and even so this “link” remains. The only plugin that is active is the woocommerce plugin.I need to solve the problem because when the product is in draft, it is pulling the photo of an item that has nothing to do with it

    To look at the output from our side, can you please provide the front-end link to the specific products you are having this particular issue with?

    Thread Starter jotavmendes

    (@jotavmendes)

    Sobre isso aqui, você tem alguma ideia? Se eu apagar o ID no post_parent, resolvo o problema. Porém preciso saber o como esse campo é preenchido.

    Acabei de encontrar a rela??o dos produtos. O ID do produto está dentro da coluna post_parent na tabela wp_posts. Como isso é preenchido? No produto n?o tem nenhuma informa??o disso.

    Hello @jotavmendes!

    The product ID is inside the post_parent column in the wp_posts table.

    Can you please share a screenshot of the wp_posts table that you are inquiring about?
    This way we will be able to understand the issue better and we will be able to help you. ??

    We recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

    Thread Starter jotavmendes

    (@jotavmendes)

    Plugin Support con

    (@conschneider)

    Engineer

    Hi again,

    > https://snipboard.io/83zlIq.jpg

    Thank you for the screenshot. This looks correct. The post_parent is used for variations. This is where the ID of the parent product is stored.

    Kind regards,

Viewing 14 replies - 1 through 14 (of 14 total)
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