Numbers on Footnotes superimposed

Hi!

I’ve just taken a look at that page and it appears to be displaying the footnotes correctly!

David,
Thanks for such a quick response, especially on Memorial Day weekend! I see the problem with a Firefox browser on a macBook. Slight problems with Google Chrome #1 has an issue & a slight problem with #’s on Safari from a MacBook. On an iphone I see slight problems with numbers on Safari or Firfox.
When you originally viewed the page, I had a written text section with the footnotes, which may have been what you’d seen. I have since removed that section. I can also email you a screen shot.

Hi,

Thanks for such a quick response, especially on Memorial Day weekend!

It’s on Memorial Day weekend in the US ??

I can see the issue now, using Firefox on my Mac. Unfortunately, I can only reproduce it on your site – I’ve tried to do the same on a number of my own sites with no success. I suspect the issue here is theme specific (or could be a plugin, but I suspect it’s theme). If, temporarily, you switch to another theme, does it still do it?

Yes. That fixes it. I’ll report the issue to the theme developer. Appreciate your rapid support. Your plugin will be MUCH easier to use on complicated pages, so I’m hoping our theme (Customizr) can sort it out. They have also been wonderful with support over the years

Thanks!

Let me know how you get on!

@dartiss,
I got a super helpful tip from @andrewfp in this thread

Could you guide me in implementing his suggested work around or update the plugin? I’m not a developer so you’ll need to be specific.

Thanks so much!
Cecile

If you go into Settings -> Footnotes you should find a setting, at the top, for “Identifier”. Click on the dropdown ands you should be able to change that to a number list. Then press “Save Changes” at the bottom and see if that then displays any better.

David,

No it does not. When I choose the first numbers option “1,2…10” then I see the problem as you last observed it. If I choose “01,02…10” then the first digit displays clearly but the others are as jumbled as in the first case. If under “identifier” I choose “symbol” then the footnote does not show a number but rather digits such as “1” “2” etc. without anything obstructing the reader seeing them clearly.

Interestingly when I choose “symbol”, the footnote numbers don’t appear in the text above. I manually added “(1)”, ‘(2)” but you’ll see they are not hyperlinked. In the footnotes the return symbol doesn’t quite take the reader up far enough to see the footnote. I’d have thought that the symbol would appear in the text, but it does not.

If I change the Indicator to “1,2…10” then the numbers do appear correctly in the text with a hyperlink to the appropriate note.

Thank you!

Hi,

What Andrew is suggesting is to remove the class tag from list – this is used by my plugin to allow you to style how you want the footnotes to appear. This isn’t a bug in any way and is required for the plugin to function correctly.

This is a hack rather than a solution, and you are free to make the change to the code on your site if you want. The plugin is GPL so you can do whatever you want with it ??

What Andrew, or the theme developer, hasn’t addresses is why that overlapping is occurring – it’s not been reported by anyone else and I can’t recreate it. I don’t have access to the theme you’re using as it’s the premium version. I have looked at the free version and it doesn’t appear to be doing anything with a class of “footnotes”, so I don’t understand why that theme would be affecting it how it does. I’m going to comment on that other conversation thread and ask the theme developer to comment on this further.

In the other thread the theme author ( @nikeo ) is correct. These problems occur for both the free and paid version of the theme. Not sure why that topic was closed.

For your viewing pleasure I’ve set up a copy of the site on a staging server using the free theme. You can see the same post showing the same problems here. [ Link in first post link field ]
Right now that site sets the “identifier” in your plug in to “1,2…10”. In firefox on a mac the numbers appear jumbled. The hyperlinked number is from your plugin. The (1) is inserted manually. If I switch “identifier” to “symbol” then the text hyperlink disappears. So exact same problems as in the theme’s pro version.

If you’d like for me to add you to the back end then send me an email [ email deleted ]. That might make it easier for you to test / recreate the issue. Since I’m not a developer I’d definitely prefer a solution to a hack as well!

Appreciate the help!

• This reply was modified 4 years, 5 months ago by cecileseth.
• This reply was modified 4 years, 5 months ago by Jan Dembowski.
• This reply was modified 4 years, 5 months ago by Jan Dembowski.

Hi,

These problems occur for both the free and paid version of the theme. Not sure why that topic was closed.

As Jan correctly pointed out, “users of Customizr Pro can’t be supported on these forums”. You’re a Pro user and was asking for support. Besides, do we know the free version does the same?

If you’d like for me to add you to the back end then send me an email

Please don’t offer to give us login credentials – if we take you up, that’s a sure fire way of us getting into trouble on these forums. Even if it is a staging server.

I can provide support without access ??

So, assuming we can get the theme author in this forum, we can discuss it further. Here’s the thing – I can’t recreate it, even using the Customizr theme. If you look at this example page, you’ll see it works just fine – https://artiss.uk/sandbox/uncategorized/footnotes-test/.

I had a brief look at the theme code and couldn’t see any references to “footnotes”, which might suggest it was clashing (which is what’s suggested by removing the “footnotes” class fixing it). He didn’t say, but I assume andrewfp could say the same issue? Did he have the standard version of the theme or Pro?

As you have it set up on a test site, please disable all plugins except for Footnotes and the theme and tell if it still does it. If it does, try installing the non-Pro version of the theme and try that.

Thank you!

Yes, the free version of the theme gives the same errors. I’ve deleted all other plugins & themes on staging and the problem still occurs with the free version of the theme. @nikeo

Should I ask the website host (Flywheel)? I see that your site does not show this error.
Should I try deleting all other posts and pages?

Appreciate any other suggestions.

It shouldn’t have anything to do with the host.

What happens if you create a simple, new post, like I did with a couple of footnotes? Does it still do it?

When you’ve done that, are you able to share a link to the post so that I can see what it looks like?

As requested I created a new post with footnotes
https://keto4psych.flywheelstaging.com/post-to-test-footnotes/

Footnotes #2 through 9 are fine.
#1 and #11 – 21 are garbled. Weird that the results are a little different.

• This reply was modified 4 years, 5 months ago by cecileseth.