Number showing up in company field on orders

  • Resolved MR J

    (@mr-j-1)


    6 years, 9 months ago

    Randomly Woocommerce seems to be filling in numbers in the company field for billing and shipping. The glitch started just a few weeks ago and doesn’t happen on every order. The numbers seem to be counting up and correlate roughly to the total number of orders on the site.

    For example, an order for Erik on 4/30 had “1961” in the company fields (not input by customer). Seven orders above it, an order for Benjamin had “1969” in the company fields. There was another order on 4/30 right before Erik that makes 8, matching the difference in the number sequence.

    I do have a few customizations on my checkout form (snippets via Woocommerce docs) that were added via functions.php:

    – Reorder checkout fields
    – Add shipping phone #
    – Add custom field to indicate residential / commercial shipping address

    I am using the latest version of Woocommerce. WordPress and all of my plugins are up to date. Unfortunately my theme (Pacifico by CMSMasters) is no longer supported by the developer so no updates are available.

    Any idea what could be causing numbers to be inserted into a checkout field?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    It sounds like something is inserting the orderid into the wrong field. It’s hard to say what’s causing this.

    This kind of problem is usually caused by either a conflict with your theme or with another plugin. It’s going to be a bit harder to figure out in this case, as you mentioned that it’s happening randomly – once you know when it’s happening, then I recommend the following test.

    The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront and disable all plugins except for WooCommerce. Switching the theme will rule out any problems from the outdated theme.

    If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict.

    madeincosmos

    (@madeincosmos)

    Automattic Happiness Engineer

    Hi @mr-j-1,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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