null is not a function

  • Resolved evaionantacom

    (@evaionantacom)


    11 months, 4 weeks ago

    Currently, the banner is disabled. When enabled, “null is not a function” errors will occur.

    The plugin works fine when it is on the local site, but the errors show up when it goes live.
    I guess the difference is banner.js file. There’s no banner.js file on the local site.

    • This topic was modified 11 months, 4 weeks ago by evaionantacom.
    • This topic was modified 11 months, 4 weeks ago by evaionantacom.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @evaionantacom,

    Greetings from CookieYes!

    We couldn’t replicate the issue on your site. Could you please share a screenshot of the error you get while enabling the banner?

    Thread Starter evaionantacom

    (@evaionantacom)

    Thanks for the reply.
    Here is the screenshot:

    • This reply was modified 11 months, 4 weeks ago by evaionantacom.
    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @evaionantacom,

    The issue was caused due to the promise function in banner.js conflicting with the promise function in polyfills.js. In-order to fix this, we recommend you to update polyfills to the latest version.

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi?@evaionantacom,

    This thread has been inactive for a bit, so we are going to mark it as resolved now. Please feel free to open a new thread or follow-up if you have any further questions or still need help.

Viewing 4 replies - 1 through 4 (of 4 total)
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