NUL Response

Hi Brian,

I’ve searched our support system but I don’t see any tickets with your name. Can you please tell me you ticket number # so I can investigate?

Thanks,
David

Hi David
Like many others here, I am unable to create a ticket, but my email is correctly linked to your user-data.
I have never created a password (that isn’t required to make a purchase). So, I guess the system has automatically created one.
As with others here, if I try to use the reset the password option, nothing happens. No email is received. This is from my receipt.

Your Receipt
Date: February 29, 2020
Price: $20.00
Payment ID: SI-6430
Receipt ID: 4771234e12dee090d819009641eafdbe

You did answer previously by email, but just made the suggestion I reset the password. I hope you now understand that isn’t working.

Thank you

Brian
cc: email to [email protected]

Hi David

Thanks for giving us a bit more detail on the issue you are experiencing. What we find with a few of the emails – especially new log in details or password reset emails – is that they end up in your junk/spam folder.

What I suggest is that you try to do the password reset option again and then double check your junk/spam folder. If the email is there mark it as “not spam” or “not junk”. Going forward emails from us will no longer end up in spam folder.

If you still don’t come right with that process then let us know and we will escalate the issue.

Thanks,
Megan

Megan,

Brian here (Not David [Grant] your colleague.)

Thanks for reply. Such a shame you hadn’t read the post and it’s details and decided to take such a disappointingly condescending tone.

(Repeating) I have tried the “reset password” option several times, and each time have checked my SPAM folder.

You will see from your WordPress logs that no email has been sent.

Please escalate this as soon as possible.

Thank you,

Brian

Hi Brian,

I’m sorry if you were offended, I assure you we did not intend to convey a condescending tone. We are simply trying to help you as best we can.

Here is a screenshot from our Email logs, it shows several emails have been sent to you: https://imgur.com/iW816UY (I blocked out your address since this is a public forum, but it’s the same address you emailed us from before.)

I’ll recap them here:

February 29 — 2 emails sent to you: 1) “Purchase Receipt”, and 2) “Here are your new login details”. (The 2nd email contains the details to login to your account which we automatically generate if you don’t already have one.)

April 3 — Password Reset
April 4 — Password Reset
April 6 — Restore your password
April 10 — Password Reset
April 23 — Restore your password

I believe you when you say you haven’t received any of these emails, but at the same time our site is clearly sending them.

I tried our own password reset link just now and I did receive the email myself.

If you would like to try a different email address, I’d be happy to update the one on your account. You’re welcome to send it to us at [email protected] so you don’t have to post it here in public.

Best regards,
David

Thank you for your response, David. And excuse my tetchiness. (That has just increased by www.remarpro.com timing out my login, and thereby losing my previous reply.) <sigh>

There was an an inconsistency in receiving emails from slicedinvoices.com

I received only one that displayed in the list you sent

View post on imgur.com

I have (for the first time since subscribing to Office365), visited the Exchange admin, and searched in Quarantined items.

I found the response to yesterday reset password, held, marked as “phishing”.

I followed the same process, whitelisted slicedinvoices.com and have received the new email, and successfully logged in.

I’ll pursue the tech support via the account, now.

Hopefully, anyone else with Office365 might usefully check this possibility, too.

Thanks for persevering.

Brian

Looking again, I think it is getting caught due to email of [email protected]
being used

(whereas [email protected] as sender is getting passed)

• This reply was modified 4 years, 7 months ago by Brian_Milnes.

Hi Brian,

Thanks for this information. I’ve changed the “from” email address used by our site. I hope this will prevent the messages from being quarantined for you or anyone using Office365.

Best regards,
David