Notifications Not working

  • Resolved shamsdev

    (@shamsdev)


    10 months ago

    Hello, when I manually change the status of an appointment from the appointment page, the following email notification does not trigger.

    On Approval, On Pending, On Rejection, On Cancellation.

    What could be the reason?

    When customer book the appointment, customer gets notifications instantly. Also if the appointment status is ‘pending’ and when we change the payment status as ‘paid’ from payment page, then customer receives ‘Appointment Approved’ email. I tested the above with Php mail and wordpress mail. Nothing works from manual status updates from ‘Appointments page’

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support dimplemodi

    (@dimplemodi)

    Hello,

    First I would recommend you please check if you’re using the latest version of the BookingPress ( 1.1.2 ). Still, I’ve forwarded your concern to our core developer team to look further into this.

    One more thing I would like to suggest to check if you are using any security or mailing related other plugins as they might get conflicts. Further, please confirm that the WordPress default CRON is running! Also, please check once by deactivate the plugins one by one temporarily so if any of the plugin causing the conflict for the WordPress default CRON then it might not sent properly.

    Thanks

    Thread Starter shamsdev

    (@shamsdev)

    Hi, thanks for the reply. I disabled all other plugins except BookingPress. Then I installed the WP Control plugin to detect WP Cron issues. Also I set my default timezone as India-Kolkata.

    After this, I booked a new appointment and changed the status to ‘Approved’. Unfortunately, I didn’t get any emails about the appointment approval and I found this error in the WP Control cron events.

    Is this due to BookingPress plugin core settings or my wordpress settings?. Can I use my server cron job instead of using the default WordPress cron tasks?

    • This reply was modified 10 months ago by shamsdev.
    Thread Starter shamsdev

    (@shamsdev)

    Hello, I fixed this. The problem was with the SMTP configuration and now it is resolved. Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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