Notifications not being sent to editor

Hi @schlomith,
Thanks for your message.

Are you able to give me a bit more information so that I can help?
Can you tell me:

1. Which notification are you using?
2. How are you triggering the notification?
3. Do you have an email log installed?

1. Which notification are you using? new comments
2. How are you triggering the notification? what do you mean?
3. Do you have an email log installed? no. what is that?

Hi @schlomith,

Are you able to post a link to a full page screenshot of the notification you’re using so I can see how it’s set up?

Have you tried sending it to just yourself for now to see if you can get it to work?

For the email log: are you able to install and activate the Post SMTP plugin so that you can see if the notifications are being sent out but not being received for some reason? You don’t have to set-up anything, just installing and activating it should be enough. The email log will be shown in Post SMTP > Email Log on the sidebar of the WordPress Admin.

To clarify what I mean by ‘trigger’: In order for a notification to be sent, something has to happen. In your case, it’s when someone posts a comment but my question is: how are they posting a comment? Is it via the default WordPress comment form that appears below a post, via another plugin, or another method?

First of all thank you so much for helping me with this.

The trigger is default wordpress comments.

I have installed an SMTP plugin.

Here is a screenshot

File uploading is disabled by me.

• This reply was modified 2 years ago by schlomith.

Hi @schlomith,
Thanks.

Can you upload your screenshot to a file sharing service and paste the link to the screenshot here?

https://www.loom.com/share/b3ff9ba47369471e95bf739559946733

Thanks @schlomith,
Can you confirm that you’re trying to comment on the default ‘Post’ post type and not on another post type, such as a page or custom post type?

Have you tried sending it to just yourself for now to see if you can get it to work?

The comments are set up on a regular page.

Hi @schlomith,

If they’re on a page, there should be a notification called ‘Page – New Comment’ which you can use instead.

Let me know if this helps.

Hi,

I changed the setting to new comments on a page. And it’s still not working. What am I doing wrong?

Thank you again for your help! I really appreciate it!

Hi @schlomith,
I don’t think you’re doing anything wrong as far as I can tell.

At this point I’d recommend a bit more troubleshooting.
Please can you make your way through this document and let me know how you get on?

Closing due to inactivity. If you need further help with this, please feel free to re-open this thread.