Notifications are being sent out, but do not show up in Email Log

Please note: I updated to Version 10.40?and the same problem persists:

When I do a post I know that notifications were sent to my subscribers (I contacted some) but there is no record of those emails having gone out in either the Email Log plugin or the WP Mail SMTP Email Log. There IS a record of the usual two emails to the admin account which WP Mail SMTP identifies as having come from Subscribe2 as the source.

Since Subscribe2 is not communicating with either of the two independent plugins, I suspect the problem lies with Subscribe2.

I am hoping that this Support area is being monitored! Please respond.

@rubyat13

Hello @rubyat13 !

Are you the right person to write to about this issue that’s been a problem for a while?

I updated Subscribe2 to Version 10.40?and the same problem persists:

When I publish a post I know that notifications were sent to my subscribers (I contacted some) but there is no record of those emails having gone out in either the Email Log plugin or the WP Mail SMTP Email Log. There IS a record of the usual two emails to the admin account which WP Mail SMTP identifies as having come from Subscribe2 as the source.

Since Subscribe2 is not communicating with either of the two independent plugins, I suspect the problem lies with Subscribe2.

Hope to hear from you!

Many thanks,

Rich

@tareq1988 @nizamuddinbabu @wemail @wedevs @rubyat13

I’ve been having a problem with the Subscribe2 plugin and I don’t know how to get help!

I posted this in the Support area:

Notifications are being sent out, but do not show up in Email Log.

I have the most recent versions of Subscribe2 and WordPress. When I do a post I know that notifications were sent to my subscribers (I contacted some) but there is no record of those emails having gone out in either the Email Log plugin or the WP Mail SMTP Email Log. There IS a record of the usual two emails to the admin account which WP Mail SMTP identifies as having come from Subscribe2 as the source.

Since Subscribe2 is not communicating with either of the two independent plugins, I suspect the problem lies with Subscribe2.

Can you direct me to someone who can help me with this issue, please?

Many thanks,

Rich Sanders

Hi @richsanders,

No worries, our technical support team found your mail and working on your issue. Please collaborate with us through our website?for further assistance.

Regards!

@mdmamun-1

Thank you so much! Will do….

Hi @richsanders ,

Thanks for your patience. After a thorough investigation, we have checked the email logs for Subscribe2 email-sending process. So far, I haven’t identified any issues, the system seems to successfully show all email logs without any issues.

I have attached a screenshot for better understanding: https://d.pr/i/ZDAP5J

Thank you for drawing our attention to this matter. Looking forward to hearing your feedback.

Hi @richsanders ,

Due to inactivity, we are marking this topic as resolved. Feel free to open a new one if you face any further issues.

Thanks!

@rubyat13

The screenshot you provided has absolutely NOTHING to do with my issue. The issue is NOT resolved. I have been explaining the issue to you for MONTHS and either you are ignoring my question or you do not understand it.

The screenshot you sent is what my subscribers receive when I publish a post. That part works fine. That is NOT the problem.

The problem is that when Subscribe2 sends out those notifications, each instance of the sending used to appear in my Email Log so that I myself would know that it was sent to my subscribers. I need to know that in order to verify that each of my subscribers has actually been sent those notifications.

That has stopped.

Here is the thread I started with you 6 months ago.

I have the most recent versions of Subscribe2 and WordPress. When I do a post I know that notifications were sent to my subscribers (I contacted some) but there is no record of those emails having gone out in either the Email Log plugin or the WP Mail SMTP Email Log. There IS a record of the usual two emails to the admin account which WP Mail SMTP identifies as having come from Subscribe2 as the source.

Since Subscribe2 is not communicating with either of the two independent plugins, I suspect the problem lies with Subscribe2.

Can you help, please?

Your people have admitted months ago that they do see the problem and they would be working on it. Can you fix the problem? Please respond.

Hi @richsanders ,

Thanks for your patience.

After a thorough investigation, we have checked the email logs for Subscribe2 email-sending process again. And, we haven’t identified any issues, the system seems to show all email logs without any issues successfully. And the screenshot we have shared before was an email log, not to show what subscribers receive when publishing a post.

I have attached a new screenshot for better understanding: https://d.pr/i/Sta47Q

We recommend please update to the latest version of Subscribe2 (v10.41). I hope your issue will be resolved.

However, should the issue persist after the plugin update, kindly contact us through the website for further assistance.

As I wrote to you on JULY 3, I did update to the latest version of Subscribe2 (v10.41).

That was over a month ago.

Please take the time to read your email.

If I send an email to MYSELF, it shows up in the Email Log just as your own test shows. But all the emails that get sent out to my SUBSCRIBERS when I publish a post through SUBSCRIBE2 DO NOT show up in the log. I have no way of knowing if my subscribers received a notification of a new post.

Please respond.

Hi @richsanders ,

Thank you for your patience. We’ve thoroughly tested Subscribe2 with the latest version of WordPress, and it appears that email notifications are not being sent as expected. Rest assured, we have identified the issue and our development team is actively working on a solution.

We anticipate releasing a revamped version in the near future to resolve this issue. Your understanding and patience are greatly appreciated.

Thanks

Hi @richsanders ,

We are actively working to resolve the issue, and once it’s fixed, we will release an updated version. Please stay tuned and keep an eye on the Subscribe2 org profile. Additionally, we are marking this topic as resolved. If you encounter any further issues, please don’t hesitate to open a new one.

Thank you!