Notifications Admin new device/location

Hi @rubenvankempen,

Is your IP a confirmed static IP, and you’re always signing in from the same device? It’s interesting though that unchecking alert options still result in the same outcome.

Can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

Note: For the fastest response time, please make sure and add any information or questions directly to this topic and not the email address above unless asked.

Thanks,

Peter.

Hi Peter,

Yes, I’m logging in from the same device, same network, same IP.
What do you mean with a static IP? No VPN for now, so I guess: yes.

I just send you the report 10 sec ago ??

Hi @rubenvankempen,

Thanks for sending that over. Unless you are paying for a static IP, I would imagine you are using one that will reassign periodically but that’s probably not a major detail in this case. A VPN, like you say, would probably result in a perceived change of location more often but as this isn’t a factor in your case either then we can rule that out.

I’m wondering if a setting is stuck in cache as you have advanced-cache active on your site. Can you try flushing/clearing this from the plugin settings page? Then try re-checking “Alert me when someone with administrator access signs in”
and “Only alert me when that administrator signs in from a new device or location” and see if it remedies the email coming through every time you sign in.

Thanks,

Peter.

Hi Peter,

Clearing the cache happens a lot, but doesn’t help.
I still receive several mails every day.

What is the best place to change those settings: on my WordPress-dashboard or at Wordfence Central?

• This reply was modified 3 years, 11 months ago by Ruben.

Hi @rubenvankempen,

If you usually manage your site through Wordfence Central, please make the changes there. Also, are you using a template or configuring each site there individually?

However, please check your WordPress dashboard settings afterwards to see if the same changes are reflected.

Thanks,

Peter.

Hi Peter,

Ok. I’ll keep using Wordfence Centeral.

I don’t understand the function of a Wordfence-template so I’m configuring my websites individually.

The settings are the same on my WordPress-dashboard.

Hi @rubenvankempen,

The templates allow you to apply the same Wordfence settings to multiple sites, but if you’re already successfully managing each site without issue then there’s no need to change.

Thanks again,

Peter.

Ah ok, thanks for the explanation.

The main problems still accurs.
Did you already find out what goes wrong?
Or what we can do about it?

Hi @rubenvankempen, thanks for getting back to me.

I’ve noticed that there are Wordfence Central settings separate to the site settings. The reason for this is because the events are received by Central regardless of the site’s options and can be controlled separately. I believe these will still be on for you, and this is why they still come through even when they appear to be off in each site.

Clicking the gear/cog icon near the top-right of the main Wordfence Central page shows the global settings. Here, there are checkboxes for admin logins under Other security event for you to uncheck.

Thanks again,

Peter.

Hi Peter,

I mentioned this setting on Wordfence Central.
Still, my device is the same every day.
Sow how do I fix the problem?

I want to receive a email when I login from a new device.
But not when it’s from the same device like every day.

Thanks

Ps. the box When someone with administrator access signs in is UNchecked, of course

Hi @rubenvankempen, thank-you for your help. I have connected a site to Wordfence Central in an attempt to get a working version of the settings you wish to use. I have set the following:

• Wordfence Central Settings > Other Security Events > When someone with administrator access signs in: Checked
• Wordfence Central Settings > Other Security Events > When that administrator signs in from a new device or location: Checked
• Wordfence Central Settings > Alert Type Configuration > Send alerts from individual sites?: No

Please confirm whether running this configuration is still resulting in the unwanted emails on every sign-in for you? You can also try with the first option unchecked as you currently are but keeping the other 2 the same. I will speak with our developers to look into possible issues if it still persists, but suppressing any other alerts from the individual sites should mean you don’t need to change the email preferences in each site.

Thanks again,

Peter.

Hi Peter,

I only had to change the past bulletpoint.
Hopefully the overload of e-mailnotifications will end now ??

I’ll let you know if there still is a problem.

Thanks for your help so far.

Unfortunatelly the problems remains.
This is how my emailbox looks like: https://prnt.sc/wksma7

Hi @rubenvankempen, I have checked some steps with the developers to take in order to remedy your issue.

Firstly, set Wordfence Central Settings > Alert Type Configuration > Send alerts from individual sites back to “Yes” to make some changes.

The administrator email settings in Wordfence Central are initially dependent on the settings on the individual sites. The plugin uses a cookie to determine whether the admin is signing in from a new location. Central therefore doesn’t have a way of knowing whether or not an alert is from a new location or not unless the plugin at the site has a way of knowing it. This also means that if you are blocking cookies or always sign in from a private browsing mode, the new location may always trigger.

Unless the plugin for each site is set to “Only alert me when that administrator signs in from a new device or location”, then Central only gets the alert that an administrator signed in as you have been experiencing. The easiest solution is to start using a template, which we briefly discussed before, to make sure the plugin has that option set for all sites you manage. If you choose not to use a template, you will need to change each site to have that option checked.

Once all sites are set to only send emails when an administrator signs in from a new location, you can set Wordfence Central Settings > Alert Type Configuration > Send alerts from individual sites to “No” so everything goes through Central.

Thanks again,

Peter.