• Resolved ktraving2

    (@ktraving2)


    Every single time I change as much as a letter and publish the change, the product is being displayed in my Facebook feed.

    This is really intolerable and annoying, especially for our customers, when we’re creating new products.

    How do I prevent Facebook from notifying my page followers / customers from receiving a notification every time we change something?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi @ktraving2

    I understand how frustrating this can be.

    To help you further, please share your **System Status Report**, that will help us further troubleshoot. You can find it via **WooCommerce > Status**. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply to this forum thread.

    Thanks!

    • This reply was modified 2 years, 9 months ago by Yomi.
    Thread Starter ktraving2

    (@ktraving2)

    
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    ### Action Scheduler ###
    
    Complete: 1,532
    Oldest: 2022-01-22 10:42:40 +0100
    Newest: 2022-02-22 07:19:18 +0100
    
    Pending: 6
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    ### Status report information ###
    
    Generated at: 2022-02-22 07:19:26 +01:00
    
    Plugin Support Chris M. – a11n

    (@csmcneill)

    Howdy @ktraving2,

    Thank you for sending over your system status report!

    First, there was a recent update for Facebook for WooCommerce. I would suggest updating to version 2.6.10 to see if it alleviates this issue.

    Secondly, my sneaking suspicion is that updating Facebook will likely not resolve this issue, as the Facebook for WooCommerce extension syncs products to the catalog and does not have any bearing on the notifications that are generated to your customers.

    Facebook notifications are handled by Facebook themselves, and, while you can control certain pixel-related notifications you want to receive from your catalog, I’m not immediately seeing a way to limit notifications when there are minor updates made to existing products in the catalog.

    To figure out if/how you can limit the types of notifications sent to your customers, I would recommend reaching out to Facebook Business support at the following link:

    https://www.facebook.com/business/help

    I hope this points you in the right direction! Let us know if you have any further questions!

    Same issue here, just updated to version 2.6.10 and will have an eye on how this version does. For me the issue happens quite irregular. Sometimes we get the notifications, sometimes not.
    Really annoying that it’s not possible to delete the notifications. Trying it returns an error…

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Notification when product changes published’ is closed to new replies.