Notification Reply doesn’t support additional email fields

  • Resolved Arturo

    (@soportelec)


    8 years ago

    I have read the FAQ and installation documentation. Deactivated all plugins and just left BNFW activated. Still when choosing any kind of Reply notification, there message appears This notification doesn’t support additional email fields due to a limitation in WordPress.

    I have it installed it in another WP with same plugins, framework and version. There it does work.

    I installed it in a fresh WP installation with no other plugin, just BNFW and still the same limitation for Reply Notifications.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter Arturo

    (@soportelec)

    Just a quick update that I just found. In the WP installation where it is working for Reply notifications, I have BadgeOS plugin installed. When I deactivated this plugin is where it gives me the notification again (This notification doesn’t support additional email fields due to a limitation in WordPress).

    Activating this plugin lets me work with notification replies.

    What is the link or root cause here?

    Thread Starter Arturo

    (@soportelec)

    Quick update again: Installed BadgeOS plugin in the new site where the limitation is always, but did not work to resolve the problem. It only works on the WP installation mentioned above even when just the BadgeOs and BNFW plugin are activated in the entire site. Really do not know what is different.

    Thread Starter Arturo

    (@soportelec)

    Just testing all the features and seeing that all notifications for Transactional group, leaves me with the message: This notification doesn’t support additional email fields due to a limitation in WordPress

    Tested on fresh WP installation with nothing more that the BNFW plugin and followed the FAQ step by step for installation.

    Plugin Author bnfw

    (@voltronik)

    Hi @soportelec,
    Thanks for your message.

    It actually sounds like BadgeOS is conflicting with BNFW, specifically a javascript conflict which is preventing the additional email fields to be hidden on transaction notifications and breaking normal behaviour.
    Transactional notifications cannot utilise the additional email fields due to a restriction in WordPress which is why they do not show normally.

    Hope this helps.

    Thanks,
    Jack

    Thread Starter Arturo

    (@soportelec)

    Hello Jack,

    Thank you for your prompt response. I understand now, the additional email fields hidden is a normal behaviour for transactional notifications, due to the restriction by WP. I was mistaken there, thinking it was something wrong with my WP configuration. Now I understand the scenario presented with BadgeOS is not normal.

    Plugin Author bnfw

    (@voltronik)

    Hi @soportelec,
    Not a problem.

    If you want to pursue this, I would recommend getting in touch with the author(s) of BadgeOS and see if they will look into this conflict from their end too.

    Thanks,
    Jack

Viewing 6 replies - 1 through 6 (of 6 total)
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