Notification on comment strange behaviour

  • Resolved ouiouiphoto

    (@ouiouiphoto)


    5 years, 10 months ago

    Hello

    I have create a notification for comments and comments awaiting moderation. I use Post SMTP du send email. Test email is working. If i post a comment i receive no mail but if a comment is put by askimet in spam i receive the mail.

    I assume that the event of the comment notification is intercep by my theme or a extension but i don’t know how to find it. did you see in this list something not compliant or that can cause issues ?

    Thanks

    I’m in WP 5.03 php 7.2.12

    My theme is Fable – Children Kindergarten WordPress Theme

    My extensions are Akismet Anti-Spam (4.1), Better Notifications for WordPress (1.7.2), Better Search Replace (1.3.2), Broken Link Checker (1.11.5), Classic Editor (1.3), Cresta Social Share Counter (2.8.1), Duplicate Post (3.2.2), Enable Media Replace (3.2.8), Forum_wordpress_fr (4.1), Google Analytics for WordPress by MonsterInsights (7.4.1), iThemes Security (7.2.0), Jetpack by WordPress.com (6.9), Loco Translate (2.2.0), Page Builder (3.1), Popup Maker (1.7.30), Post SMTP (1.9.5), Public Post Preview (2.8.0), Smush (3.0.2), Theme Styles (3.0), UpdraftPlus – Backup/Restore (1.16.4), Use Any Font (5.0), W3 Total Cache (0.9.7.1), Widget Shortcode (0.3.3), Yoast SEO (9.5)

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author bnfw

    (@voltronik)

    Hi @ouiouiphoto,
    Thanks for your message.

    Have you looked at this support document to see how comments should be set-up?
    https://betternotificationsforwp.com/documentation/notifications/types-of-notification/

    Have you also seen this document which explains a bit about anti-spam plugins?
    https://betternotificationsforwp.com/documentation/settings/

    Thread Starter ouiouiphoto

    (@ouiouiphoto)

    Hello Thanks for your answer

    So i have follow you recomendation and untick ‘Email me whenever anyone posts a comment’ and ‘A comment is held for moderation’ but it is not working.

    I have then create a alert for tag creation just to check that bnfw is working. It is working. I receive the notification when i create a new tag.

    I have then create a alert New User Registration – For Admin. A alert is send but not by bnfw.

    So is seems that the Alert send ususally by WP are not Manageble by bnfw and the other are manageble in my case.

    I have deactivate jetpack because jetpack is managing notification but it still not working

    Any other idea is welcome ??

    Plugin Author bnfw

    (@voltronik)

    Hi @ouiouiphoto,
    Thanks for continuing to troubleshoot. A bug fix release should be out soon that should cater for the issues you’re experiencing with the New User Registration – For Admin notification.
    The comments should be working though so I wonder if there’s a theme or plugin conflict occurring.
    Are you able to make your way through this document and let me know how you get on?

    Thread Starter ouiouiphoto

    (@ouiouiphoto)

    Hello

    Step 2 and 3 cannot be done on a site in production. The impact is too big. So i have to duplicate the site prior to follow those steps

    Plugin Author bnfw

    (@voltronik)

    Hi @ouiouiphoto,
    Of course. Let me know how you get on.

    Thread Starter ouiouiphoto

    (@ouiouiphoto)

    Hello

    I’m back ?? take some time to put a copy of the site elsewhere

    So this is coming from the theme Fable. Unfortunately i cannot use another one because it use a page builder and all the page depend on it.

    Plugin Author bnfw

    (@voltronik)

    Hi @ouiouiphoto,
    Thanks for taking the time to troubleshoot. Unfortunately, if a theme doesn’t use the correct hooks then this could happen and there’s little that can be done to accommodate for it within BNFW.
    If you’re able to use another theme, that would be great but if not, then I understand.

    Thanks.

Viewing 7 replies - 1 through 7 (of 7 total)
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