notification of a new user does not work

  • Resolved onesat

    (@onesat)


    5 years, 5 months ago

    Hello community,

    I have a problem with the operation of ultimate member. After registering a new user, the administrator does not receive a notification. However the option is activated in the settings under E-mail.

    Thank you in advance for your answers!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @onesat,

    Do you receive other emails from WordPress or Ultimate member?
    What version of the Ultimate member plugin you have installed on your site?
    Can you please go to the Ultimate member -> Settings -> Emails and try to resave your new user notification template. Please use a child theme and make sure that Ultimate member can save your email templates to your child’s theme folder.

    Regards.

    Thread Starter onesat

    (@onesat)

    Hello,

    I did not update because of some settings of my theme!

    But it’s set, I made the update and it works well now!

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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