• Resolved markusb

    (@markusb)


    In my backend menu on the left, I have a notification number displayed besides the Events menu. The notification number looks the same as the number displayed besides the Extensions menu, where it displays the number of extensions which can/should be updated.

    What is this number for ?
    How can I make it go away ?

    On the event list page there is nothing indicating something needing attention. The number displayed also has no relation to the number of past or future events.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    We’re aware of this issue and will explain. The number is showing orphaned events, which is actually ‘correct’ and is now showing due to a fix we introduced in 5.9.7. The side-effect is uncovers the fact that orphaned events can exist more obviously.

    To correct that number, visit Events > Settings > Admin Tools and then click the ‘Remove Orphaned Events’ button. You’ll notice that in the description the number should correspond to the difference in that menu number.

    The other issue is orphaned events. These happen when the event isn’t properly deleted. The problem is it does not happen all the time, and we have been unable to reproduce the problem due to its rarity. If you ever notice that the number is off whilst deleting events or performing an action, we’d appreciate knowing the steps taken. If we can reproduce the issue, fixing the problem becomes a possibility.

    I have the same problem.
    I am concerned that Remove Orphaned Events might actually remove past events that I need to keep. Is there any way to list the orphaned events to check I don’t need them or is it really safe to Remove them in the knowledge they were never run?

    By the way, I have a suspicion that orphaned events might be produced by deleting draft events?

    Hello,

    Currently, We don’t have a way to list the orphaned events. Orphaned Events happens when an event is not properly deleted. We always recommended to create a backup, before doing any actions that you’re not familiar with. This also applies to updating WP Core, WP plugins or themes. Most hosting would also recommend making a daily backup.

Viewing 4 replies - 1 through 4 (of 4 total)
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