Notification not working on livesite

  • We installed Notification plugin in stagingSite-A and it works well but when we applied and installed it on the liveSite-A it doesn’t work. Aside from that, we installed also Notification plugin in stagingSite-B and it works based on the notification logs but I didn’t receive the email even if I turn off the Suppress Notifications and when we applied and installed it on the liveSite-B it doesn’t work at all.

    We appreciate if you give us feedback on this asap. Thank You.

    • This topic was modified 1 year, 11 months ago by blazeonline.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Kuba Mikita

    (@kubitomakita)

    Hi, could you please provide more clarity on what’s not working exactly? Or it’s just not sending the emails (or other notifications)?

    Thread Starter blazeonline

    (@linksync)

    Website 1 . We installed Notification plugin on Live Site to email us if someone added or updated a product, and it doesn’t work. It completely works on the Staging Site which is an exact duplicate of the Live Site, the only difference is that the Staging Site is in development mode. We also enabled the development mode on Live Site but still the plugin doesn’t work.

    Website 2. We installed Notification plugin on Live Site to email us if someone added or updated a product and it doesn’t work at all. We haven’t receive any emails and doesn’t log on notification logs. On other hand, It works on the Staging Site which is an exact duplicate of the Live Site but we haven’t receive any emails, it only shows on notification logs.

    • This reply was modified 1 year, 11 months ago by blazeonline.
    • This reply was modified 1 year, 11 months ago by blazeonline.
    • This reply was modified 1 year, 11 months ago by blazeonline.
    Plugin Author Kuba Mikita

    (@kubitomakita)

    Hi, sorry for the late reply, but maybe this will be helpful? https://docs.bracketspace.com/notification/user-guide/troubleshooting#nothing-is-sent

Viewing 3 replies - 1 through 3 (of 3 total)
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