Notification not working

  • Hi,
    I made a form with a notification active sending message to custom recipient to warn me as soon as someone sent a form, but mail is not working ?
    Is-it still necessary to add action in functions.php ?
    If so why there is a setting for notifications with an Active checkbox if it does not work ?
    Regards

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author fabianlindfors

    (@fabianlindfors)

    That’s weird! You shouldn’t have to do anything else to activate notifications. Could you screenshot your form notification settings and send them here?

    Thanks!

    Thread Starter maunakai

    (@maunakai)

    Thank you for your answer, I made two screenshot:
    one from display and the other notifications.
    For information, create entries is on.

    Regards
    Pascal

    Thread Starter maunakai

    (@maunakai)

    No solutions ?

    Plugin Author fabianlindfors

    (@fabianlindfors)

    Hello again!

    I’m so sorry but this seems to have slipped through the cracks. I’d love to help you if you still need my assistance. I can’t reach the screenshots you sent anymore, could you upload them again!

    Thank you for your patience!

    Thread Starter maunakai

    (@maunakai)

    Hi,

    Still not working, I don’t have a lot of time to search the reason.
    I was thinking deactivate notifications and try a solution direct in functions.php
    Screenshots back in line
    Thank you

    Regards
    Pascal

    Hi Pascal,

    Just seen this thread and thought i’d try and help.

    Have you tried putting an email address as the From in the notifications.

    The other thing you may need to update is your SPF record.
    At the moment it is
    v=spf1 include:_mailcust.gandi.net ?all

    You may need to add the website IP address so would change this to
    v=spf1 a ip4:188.165.14.151 include:_mailcust.gandi.net ?all

    Plugin Author fabianlindfors

    (@fabianlindfors)

    Hello again!

    James is totally correct that it might be the From field that is stopping the emails from sending. I would recommend setting it to an email address, if you want a custom name as well use the following format “Name <Email address>”.

    Hope this helps! And big thanks James for helping out, I appreciate more than you can imagine!

    Thread Starter maunakai

    (@maunakai)

    Hi,

    James and Fabian, thank you for your answer.
    I made the changes and I will keep you informed

    Regards

Viewing 8 replies - 1 through 8 (of 8 total)
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