Notification mail does not reach th

  • Resolved rakel3631

    (@rakel3631)


    2 years, 3 months ago

    Hola estoy configurando el formulario de contacto y recibo todos los datos correctamente, pero el usuario no recibe la respuesta de confirmación a su correo y esta puesta la etiqueta de correo.
    Hello, I am configuring the contact form and I receive all the data correctly, but the user does not receive the confirmation response to his email and the email label is set

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hey @rakel3631 – Thanks for contacting us!

    When you have some time, can you please check if you’ve set up the Confirmation email setting as per our guide here?

    Please let me know how it goes!

    Kindly,

    Hey @rakel3631 – We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

    Thread Starter rakel3631

    (@rakel3631)

    Hello, I sent you an email with the configuration that I have, which is the same as the link with the label so that the email reaches the user, but it still does not arrive.

    Hey @rakel3631 – Thanks for following on this ticket!

    I apologize, when you get a chance, can you please share where you sent the email as I haven’t received a notification in my mailbox. Further, we encourage user users not to send emails as we don’t provide support for details that are shared over email for lite users.

    Having said that, when you get a chance, can you please share a screenshot of the settings so I can take a closer look?

    Kindly,

Viewing 4 replies - 1 through 4 (of 4 total)
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