Notification Issue: Admin Not Receiving Submissions with Uploaded Documents

Hi @enghabhab,

Possible to know what is the rough size of these attachments uploaded? Do you notice the issue with uploading any specific file types or is the issue is same with any files that were uploaded?

Possible to also share the form export so that we could have a better idea?

Please check the following doc on how to export a form:
https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

If you are concerned about any sensitive information in the form, then you can duplicate your form, remove any sensitive information, and then export it.

You can share the export file via Google Drive, Dropbox or any cloud services in the next reply.

Looking forward to your response.

Kind Regards,

Nithin

Hello,

Thanks for your quick reply. I’ve tried various attachment sizes (100KB to 4MB) and formats (JPEG, PNG, PDF), but none worked. If the form has no attachment, notifications are sent normally. However, when there’s an attachment, no notification email is received by the admin.

Export form link: https://drive.google.com/drive/folders/1fIyaXkQjOarP_qNfEXEYWWQNwrz1cRQX?usp=drive_link

Regards,

Hi @enghabhab,

I apologize for the inconvenience, but it seems that the URL you provided requires permission to access the export file. To facilitate our access without having to request permission, could you please share a URL which allows anyone to access the export file directly?

We look forward to hearing back from you.

Kind Regards,
Nebu John

Hi @enghabhab,

Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open the thread if you need further assistance.

Kind Regards
Nithin