Notification email not styled correctly after update to 5.7.3

Where can we see the website in question?

I’m getting the same issue. it seems as if all the line breaks are missing.
When the user fills out the form, he receives the emails in perfect order. But on the website owner’s end, we receive the email in 1 continuous line as if all the line breaks are missing.

this is how the email looks from our end.

From: xxxx Subject: Quotation For PRODUCT Contact Details: Name: xxx Email: [email protected] Phone: 87654321 Dimension: A: 123 cm B: 234 cm C1 23 cm C2: 45 cm Message: tst3 Your quote is ready and available! Please click the link below to customised your rack height and other options! — This e-mail was sent from a contact form on domain.com

I have exactly the same problem. After I update to 5.7.3 the line breaks in the mail notifications are gone. When I downgrade to 5.7.2 the line breaks are back. I tested it with multiple websites.

I do see in the second mail that only the line breaks are gone after a mail tag (for example: [your-name]). Line breaks are present in normal sentences.

• This reply was modified 1 year, 9 months ago by DODO Internet.

Same problem her. The two reply mails both seems to strip any attempt to add a linefeed if you tick off “HTML”. Also if you use “<br>”. I haven’t tested with block elements like <div> og <p>.

I had to rewrite and reformat all my contact forms to plain text. So now I’m prepared for the next bug. ??

(BTW: Plain text mails used to honour <b> and <i> which was really handy. What happened to that?)

Hope we will soon be back in business with this wonderful plugin.

The site is https://signcenters.com/

I am also seeing this happening on another site I updated CF7.

See Setting up mail

What email settings do you have in the Mail tab panel?

To protect personal data, hiding email addresses in the settings or replacing them with dummy addresses is strongly advised. You can also include screenshots.

Same problem here in all my forms from last update.

• This reply was modified 1 year, 9 months ago by Jordi Zango Novell.

Same here. Formatting is removed, all lines run together. Adding <br> tags does not help.

Have the same happening for our site: (https://www.10kused.com/product/chamsys-magicq-mq500-stadium-2-lrru-02590/).

We have an enquire button which pops up an enquiry form.

The <br /> tags are ignored.
But a <table> at the end of the same email renders correctly.

Ive just tested and switching to <p></p> Seems to work.

Not sure whats changed.

I’ve tracked this down to a change in includes/html-formatter.php

Replacing it with the version from 5.7.2 fixes the problem.

Still looking through the files but if anyone else wants to have a go, the changes in versions are here: https://github.com/takayukister/contact-form-7/compare/v5.7.2…v5.7.3

Same issus. A rollback to 5.7.2 was necessary.

Screenshot included with the mail tab settings

@jabuadmin Unchecking the html box should fix that email.

@robwent yes in this case or if you don’t want to use html tags… but I need to use them. That’s not a solution. It’s necessary a fix for this issue.

@jzango see my previous post about a file from 5.7.2

Github issue is here: https://github.com/takayukister/contact-form-7/issues/1159