Notification Email Not Sent

  • Resolved happycontractor

    (@happycontractor)


    4 years, 7 months ago

    Hi there!

    We had an issue yesterday where a form was submitted but the notification email was not sent to our in-house team but it was sent to the customer. Is there a way to re-send the notification email to our in-house staff without re-submitting the form?

    We have the Platinum version of your plugin.

    Thank you!
    Charlie

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author codepeople

    (@codepeople)

    Hello @happycontractor

    If the email has reached your user’s account, the notification email to the email address entered through the form’s settings was sent too, please, check the spam folder. Furthermore, you can check the information collected by the form, clicking on the “Messages” button corresponding to the form, from the settings page of the plugin.

    For additional questions about the commercial features of the plugin, please, contact us through our private website: Contact Us

    Best regards.

    Thread Starter happycontractor

    (@happycontractor)

    Thanks for the quick response!

    We were unable to find the email notification any of the folders, including the spam folder. However, I do see it in the Messages section. Is there no way to have it re-sent without submitting the form again?

    Thanks!
    Charlie

    Plugin Author codepeople

    (@codepeople)

    Hello @happycontractor

    No, I’m sorry, with the current version of the plugin the emails are sent only when the forms are submitted.

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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