Notices sent out to obfuscated email addresses

  • Resolved tommcgee

    (@tommcgee)


    9 months, 3 weeks ago

    Every time we make a new post, a notice goes to a nonexistent email address. We have a legitimate subscriber, let’s call her ‘[email protected]’. She appears in the dashboard as such, and she is also in the database table.

    But a message is going out, in the proper format for our Icegram template, starting with “Hello Firstname Lastname,” But the mail message is being bounced back with the header that it was sent to

    [email protected]

    This address naturally doesn’t show up on the dashboard, and it doesn’t show up in any of the database tables.

    I would just nuke that address, but it doesn’t show up anyplace where I can delete it. Ideas?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @tommcgee,

    Thank you for reaching out! We’re delighted to support you.

    That’s unusual! Icegram Express only sends notification emails to recipients included in the selected list. We have a private support?channel here.

    Could you please reach out to us there? I will need some more information to understand the issue causing your site. Please mention this thread URL while contacting us.

    Further communication will continue there.

    Thanks a lot!

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @tommcgee,
    Hope you’re doing great.

    I wanted to check in with you regarding the inquiry you had the other day. Was it resolved? Do you need any additional help? I’d be happy to assist you in any case.

    Thank you!
    Have a great day ahead.

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi?@tommcgee,

    We hope our previous replies were helpful in resolving your inquiry.

    I am closing this thread for now. Feel free to reopen it in case if you are still having issues or inquiries related to the plugin.

    Also if you have any other queries, you can open a new thread from here. We will be happy to assist you further.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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