Nothing Tracking Properly with GTM Plugin

  • I used to be able to see Revenue and Conversions properly in Google Analytics. Then suddenly on December 1st, those numbers dropped to 0. I don’t know what happened – I update probably 10 WordPress plugins each week, so it’s possible a plugin update is interfering. Or Google is making a lot of changes to Analytics lately. The Google Tag Assistant extension gave our tag the green light and said there were no issues.

    Then on December 31st, my Users and Sessions numbers plummeted. I should be seeing about 500 users a day, but Analytics was only showing about 1-5. The Google Tag Implementation team says they cannot help me because they are getting SOME data, so there’s nothing wrong on their end.

    I turned off the GTM plugin and manually installed the Google Tag Manager code snippets in the <head> and <body> of the website. With just those code snippets, I’m seeing 500 users and sessions a day, but conversions and revenues are still at 0. I’d really like to get the plugin working again for the e-commerce features.

    The page I need help with: [log in to see the link]

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