• Resolved anjoid

    (@anjoid)


    Hi, we recently migrated many orders to a new install and now the export does not work. It shows the error “Nothing to export. Please, adjust your filters” even then I put in an accurate time frame and/or order number range. Is there a way I can reset the plugin or something else I should troubleshoot?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author algol.plus

    (@algolplus)

    please open section “Misc Settings”, mark “Enable debug output” , press Preview.

    run phpMyAdmin and test SQLs

    Thread Starter anjoid

    (@anjoid)

    Here’s the preview:

    SELECT ID AS order_id FROM cctv24posts AS orders WHERE orders.post_type in ( ‘shop_order’) AND 1 AND orders.ID >= 519456 AND orders.ID <= 0 AND orders.post_status in (‘wc-pending’,’wc-processing’,’wc-on-hold’,’wc-completed’) AND orders.post_status NOT in (‘auto-draft’,’trash’)

    SQL results: https://prnt.sc/jGdmZGlx6e_x

    Orders: https://prnt.sc/NCbuQF0OGDVl

    Plugin Author algol.plus

    (@algolplus)

    please, remove space from filter “Orders Ids”.

    2nd value is not empty

    Thread Starter anjoid

    (@anjoid)

    I have tried both

    SELECT ID AS order_id FROM cctv24posts AS orders WHERE orders.post_type in ( ‘shop_order’) AND 1 AND orders.ID >= 519456 AND orders.ID <= 519410 AND orders.post_status in (‘wc-pending’,’wc-processing’,’wc-on-hold’,’wc-completed’) AND orders.post_status NOT in (‘auto-draft’,’trash’)

    and

    SELECT ID AS order_id FROM cctv24posts AS orders WHERE orders.post_type in ( ‘shop_order’) AND 1 AND orders.ID>= 519456 AND orders.ID<= 519410 AND orders.post_status in (‘wc-pending’,’wc-processing’,’wc-on-hold’,’wc-completed’) AND orders.post_status NOT in (‘auto-draft’,’trash’)

    Still getting nothing?

    Plugin Author algol.plus

    (@algolplus)

    please, run phpMyAdmin , review records in table cctv24posts

    Do they have correct values in columns post_type and post_status

    Thread Starter anjoid

    (@anjoid)

    I just purchased a license for the pro version, would your support be able to troubleshoot if I open a ticket?

    Plugin Author algol.plus

    (@algolplus)

    yes, please do it

    Plugin Author algol.plus

    (@algolplus)

    Outdated versions don’t support HPOS mode .

    The problem was solved by updating the plugin.

    • This reply was modified 3 months, 1 week ago by algol.plus.
Viewing 8 replies - 1 through 8 (of 8 total)
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