NOTHING ON DASHBOARD OR ANYWHERE

  • Resolved MULTISPONSOR

    (@multisponsor)


    2 years, 1 month ago

    USING THE LAST WP / WOO C.
    YOUR FAQ WRONGLY STATE:
    How can I create ads on TikTok?
    You may create ads on TikTok Ads Manager and, or via our TikTok integration (for a conversion campaign)

    THERE IS NO ACCESS TO USE TIKTOK ANYWHERE IN ON THE WP ADMIN, 0 LINK ON WOOCOMMERCE
    NO SCREENSHOTS, NO DEMO.
    THE ONLY THING APPEARING AFTER THE PLUG IN IS INSTALLED IS A MENU UNDER MARKETING>TIKTOK
    EMPTY BLANK PAGE.

    WHAT A JOKE!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor TikTok

    (@tiktokforbusiness)

    @multisponsor – A blank or grey screen is typically caused by local configuration on you network, browser, or device.

    Here are a few options that you can try to resolve:
    – Ensure that you have the latest version of the plugin (version 1.0.6 or greater)
    – Disable any active browser and/or third-party ad blockers
    – Ensure that you do not have any active optimizer extensions running that may be blocking the landing page for the plugin
    – Try the installation from a different browser than the one you are currently using

    If the above options do not work, please try to login to your WP-Admin on a different device and attempt installation on that device.

    To get a quicker response submit a customer support ticket directly with TikTok and a member of our support team will be happy to assist you.
    * Go to the TikTok Support Channel: TikTok for Business Support
    * Login with your TikTok for Business Account credentials (In order to submit a customer support ticket, you must have a TikTok for Business account)
    * Select the the eCommerce Integration and choose “WooCommerce” as the Commerce Platform

    Thread Starter MULTISPONSOR

    (@multisponsor)

    THANKS BUT I TRIED, NOTHING WORKED.

    1. NO PLUGIN EVER DID THIS. ALSO TRIED ON A DIFFERENT SITE.
    2. ALSO NO PLUGIN LACK BOTH, SCREENSHOT AND INSTRUCTIONS ON WHERE TO ACCESS IT.
    3. IT TOOK AGES SEARCHING SETTINGS AND WOOCOMMERCE,
    JUST TO FIND A BUTTON WITH AN EMPTY PAGE UNDER MARKETING!

    IS THIS TIKTOK, THE MULTIMILLION COMPANY?

    I WOULD SUGGEST TO DO A SOFTWARE UPDATE TO AVOID ALL THE ABOVE ISSUES

    – Ensure that you have the latest version of the plugin (version 1.0.6 or greater)
    – Disable any active browser and/or third-party ad blockers
    – Ensure that you do not have any active optimizer extensions running that may be blocking the landing page for the plugin
    – Try the installation from a different browser than the one you are currently using

    If the above options do not work, please try to login to your WP-Admin on a different device and attempt installation on that device.

    Plugin Contributor TikTok

    (@tiktokforbusiness)

    It sounds like you are still experiencing issues finding the TikTok integration after installing the TikTok for WooCommerce Plugin – please refer to our Help Articles for more information or file a support ticket to get one of our Technical Product Support team to debug you issue in more detail.

    WooCommerce Setup Guide – https://ads.tiktok.com/help/article?aid=10010648
    TikTok for WooCommerce Documenation – https://woocommerce.com/document/tiktok-for-woocommerce/

    If you have any other questions and want to provide more details on your issues please file a support ticket directly with TikTok and a member of our support team will be happy to assist you.
    * Go to the TikTok Support Channel: TikTok for Business Support
    * Login with your TikTok for Business Account credentials (In order to submit a customer support ticket, you must have a TikTok for Business account)
    * Select the the eCommerce Integration and choose “WooCommerce” as the Commerce Platform

Viewing 3 replies - 1 through 3 (of 3 total)
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