• Resolved WillOfTheWeb

    (@willoftheweb)


    For some reason when I setup a product and add the grouped products and do a test purchase nothing gets added to my cart.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi @willoftheweb,

    Can you pls provide us the screenshot of issue and product link to check first? Then we can help you.

    Regards,

    Greetings, i have the same issue as you can see in the screenshots below

    https://snipboard.io/W8i1lH.jpg
    https://snipboard.io/fTYGrZ.jpg
    https://snipboard.io/AD5b1N.jpg

    this is the product link, would be great if you can check it out

    https://test.kbzati.com/product/coco-repair-shampoo-and-conditioner/

    thanks in advance, regards

    Hi @kbzati, @willoftheweb,

    You can check our demo and see that our products are added to the cart normally

    There might be an incompatible with your theme and other plugins

    In order to check if this is an issue triggered by another plugin or from inside our plugin, please follow my below instructions. I need to make sure that our plugin is functional with the basic WooCommerce & theme on your site or not.

    – Create a full backup of your site and keep it in a safe place.

    – Updates all current active plugins on your site to the latest versions, so do WooCommerce and WordPress, too.

    – Switch the theme on your site to the WPClever theme.

    – Deactivate all other plugins, except for WooCommerce & our plugin.

    – Check the front-end behavior.

    Please follow these steps. If after taking these steps and our plugin is working again, then it’s another plugin or theme on your site has caused this, you can find that out by reactivating plugins one by one to find the culprit.

    Regards,

    Thread Starter WillOfTheWeb

    (@willoftheweb)

    I see there was an update today. I updated it and now it’s working great.

Viewing 4 replies - 1 through 4 (of 4 total)
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