Not worth your time, stopped working days after set up

  • While the initial set up was simple, a few days later a nagging notification popped pestered us to no end, the links to solve the issue pointed to resetting the connection due to Facebook problems, but most of the connections which were done on the same day worked while a few looked like they did not work. Regardless, the option to make it work again was a nightmare and could not resolve so the best option was to deactivate the plugin and delete all social media for our site. So the payment for the pro version was a waste and bad decision, no support just a button bottom right that never goes away but is for selling you more of the same non-working options

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  • Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @adabob,

    Thank you for leaving a review and I am sorry to hear of your experience with our plugin! There are a number of reasons a connection can become invalid, and to get details on what your specific case is, our support would be happy to help. There are multiple links to support in our plugin and it can also be found by selecting the ‘Help’ button in the top right of the settings page or the ‘Support’ section in the menu on the left-hand side of the WordPress Admin. Support is available here on our forum as well as through our contact form found here.

    It sounds like after purchasing, you may have kept the Free version installed as there is a single version of the plugin and there are no additional features to purchase after the purchase of a Pro license. Our support would also be happy to help get set up with that, or offer a refund if you prefer.

    If there is anything else we can do to bring our plugin to a 5-star experience, please let us know as we are always happy to receive feedback from our users.

    Many thanks,
    Joel

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