Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Kim Coleman

    (@kimannwall)

    Hey there,

    For those reading this, this user was experiencing an issue with filtering protected content in their site. We are actively resolving this issue and it will be included in version 3.0 of our plugin coming in the next few weeks.

    Here is the updated code that will be in v3.0: https://github.com/strangerstudios/paid-memberships-pro/pull/2750

    In addition to helping you with this issue and sharing a workaround with you (where you communicated that the workaround worked great and were thankful for our help), we did also support you in our premium support area. You were informed of the format of support we offer – via email only – and the expectations for turnaround time: 1 business day. We also invited you to our Slack community.

    Instead of working with our team, you continued to complain about our support price and turnaround time.

    We will not give support to customers who are uncooperative or unsatisfied with our service. We will refund and cancel the accounts of users like this.

    You are free to continue using this software. The core plugin and all of the Add Ons are available for free from the .org repository here or on GitHub.

    I sincerely hope you can find a better platform for your site.

    Thread Starter darianwadham

    (@darianwadham)

    I was having issues not wanting to cancel my subscription. You could have talked to me first…. So are you denying me any service? because i still want to use this I just need help from your team

    Thread Starter darianwadham

    (@darianwadham)

    Can you please re-connect my account I revised my review for you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Great’ is closed to new replies.