not worth the effort

  • Better WP Security was a great plugin this version by iThemes is more trouble than it’s worth.
    Constantly locks out myself and my clients for no verifiable reason, whitelisting doesn’t work, reports false 404 errors, and the list goes on. Tried using it on a brand new site (as well as older ones) and the only error it didn’t find was with other iTheme plugins, go figure.
    Take a pass unless you love being aggravated or can afford to pay iThemes to “fix” it for you.

Viewing 3 replies - 1 through 3 (of 3 total)

  • How do you know that the error wasn’t yours? Why didn’t you try to contact the plugin’s author about this by posting a topic in the plugin’s dedicated sub-forum?
    Try reviewing:
    https://pippinsplugins.com/how-to-leave-a-good-bad-review/
    https://chrislema.com/theres-wrong-way-give-plugin-feedback-wordpress-org/

    Thread Starter blairw

    (@blairw)

    Errors not mine, spent two weeks working through every written solution I
    could find online. Used every tool suggested to find errors. Used error fixes that went nowhere. Went straight to the source multiple times and every time I posted my issue they redirected me to their paid support page.
    If iThemes didn’t want bad reviews they should have left an open forum on their website and “managed” the free version through serious PR control. At least then I wouldn’t be reading other peoples frustations on various other forums prompting me to chip in my own 2 cents.
    Don’t suggest I’m at fault, I did my due diligence and adhered to my fiduciary responsibility to my clients. I feel justified in my review having completed the necessary checks and balances to get the plugin to work with sites both old and brand new.

    I did my due diligence

    Then perhaps next time you post a review, you could add these kinds of details into your post. It will make your reviews so much more useful and place them into their proper context.

Viewing 3 replies - 1 through 3 (of 3 total)
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