Not Worth the Cost, Multi-Step Forms Don’t Work, Alternatives are Better

  • We recently bought a subscription to the pro version. We’re switching from Forminator because it is missing things like confirmation emails (aka double opt-in) and built in support for custom field values. Fluent Forms Pro has been very disappointing and very frustrating.

    1. Hidden fields do not work right.
    2. Multi-step forms don’t work. They break when you try to go to the next step.
    3. They make flashy videos, but the documentation is not good. For example, nowhere in the documentation does it say how to get the value from the first name field to do something as basic as address the person by name in subsequent pages of the form. I had to go back and forth between saving a form placing it on a page and inspecting that page to find the input name to use (names[first_name]) and then editing the form. Frustrating!
    4. Forces the Google reCAPTCHA icon to be on the WHOLE PAGE AND EVERY PAGE (you cannot close it or even scroll past it), like an unauthorized, unpaid ad for Google on every page of your site!!! Awful! Fluent Forms has no option to just place it somewhere inline in the form like Forminator. Fluent Forms has no respect for its customers’ aesthetic and the presentation of their forms. That alone is unacceptable.
    5. There is no option to skip pages conditionally! Google Forms has this ability for free! With Google Forms you can do far more advanced logic than with Fluent Forms by setting up a question to lead someone to a specific section of the form. At the very least, I expected Fluent Forms Pro to have a way to make steps/pages of multi-step forms conditional. The work arounds for this are ridiculously redundant.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter FAOU

    (@faou)

    And if you do get a form working, an update will come around that breaks it!

    Plugin Support Amimul Ihsan Mahdi

    (@amimulihsanmahdi)

    Hello @faou,

    Thank you for sharing your detailed feedback. We sincerely apologize for the frustration and disappointment you’ve experienced with Fluent Forms Pro. Your feedback is valuable, and we are sorry to hear that the plugin has not met your expectations, especially after making the switch.

    Would you please let us know what issues you are facing while using hidden fields? If you are facing any specific issues, feel free to let us know the details; this will help us to identify the root cause and provide any possible workarounds.

    Regarding the multistep form issue, I’ve already responded to your ticket on our support portal. Please share the form URL and the name of the AutoFill extension you’re using, and we’ll investigate further to resolve the issue if it’s on our end.

    We apologize for the challenges you’ve faced with our documentation. We want assure you that we are actively working on updates, and your suggestions have been included in our improvement process. You should see more refined documentation in the near future.

    For the ReCaptcha issue, we’ve shared the necessary CSS fix in your support ticket. Kindly check your ticket and let us know if it resolves the problem. Also, our team is working on improvement of the feature.

    Furthermore, if you’d like to conditionally hide a step in the form, you can group the fields within a container. Since containers support conditional logic, you can set the logic on the container itself, allowing the form step to appear based on your conditions. If you need further assistance with this, don’t hesitate to reach out.

    Fluent Forms offers a robust suite of capabilities that can potentially benefit businesses. Again, thank you for your feedback and I hope you reconsider to revise your review based on the features that Fluent Forms Provide.

    Thank you

    Thread Starter FAOU

    (@faou)

    It has been well over a month since we tried to get you all to fix the issues with Fluent Forms Pro. It is still essentially unusable, and you have done absolutely nothing to address the issues other than to make excuses. Nothing about the plugin has improved. In fact, as noted earlier, it has gotten even worse.

    1. Autofill is not an extension. Autofill is a native feature of every modern browser. You make a form builder and don’t know what autofill is? When a suggestion comes up with info to populate the form and the user clicks it, the form proceeds halfway and is stuck between the steps. Have you even bothered to test it?
    2. You never provided a fix for the reCAPTCHA issue. You do not even recognize the issue. Fluent Forms Pro takes no accountability. Even your suggested workaround for me to compensate for your bad implementation is wrong. You changed the entire site and put your redundant code for Google reCAPTCHA on every page, whether or not it has a form. You expect me to go on every single page and add extra CSS styles to make up for your bad code.
    3. Conditionality on containers is not a substitute for page conditionality. You’re right that it can be rigged to skip a page, but it is impractical as a method to create advanced navigation. The fact that Fluent Forms Pro doesn’t have the same conditional logic capabilities as free Google Forms is ridiculous.
    4. Yes, the pro version has some advanced features, but it doesn’t have basic functionality. We cannot give a good rating for a plugin we paid for that is unusable.
    Plugin Support Amimul Ihsan Mahdi

    (@amimulihsanmahdi)

    Hello @faou,

    Would you please share the form URL regarding the browser autofill issue so that we can look further? As for the ReCaptcha issue, we have shared the CSS fix on this ticket on support section, please see this screenshot.

    Regarding the conditional logic issue, would you please share an example of the advanced navigation that you are referring to? We’ll consider this as a feature request and forward it to our team. In addition, if you have any suggestion to improve the conditional logic, feel free to share your thought.

    Let me know the update.

    Thank you

    Thread Starter FAOU

    (@faou)

    You do not need a URL. It’s your plugin. I’m not trying to publish broken forms. How many times and ways do I have to reword it? It is the behavior of all Fluent Forms since an update. All you all do is make excuses. You all do not even attempt to address issues. You don’t take any accountability.

    For the third time, you have not shared a fix for Fluent Forms Pro’s bad coding that makes the Google reCAPTCHA icon on every page of a website. I have described the issue thoroughly. Go back and read what I have written here or in the support ticket. Do you not understand how CSS works, or do you not understand how your plugin works? Fluent Forms only provides a means to add CSS to individual forms, but you put the bad code on every page of the website whether or not it has a form. This is not typical. Fluent Forms Pro is non-standard. Other form plugins that integrate with Google reCAPTCHA do not do this.

    I cannot keep responding if you are determined to not address the issues and say that you already have.

    The conditional navigation logic issue is one you can observe if you create any Google Form with multiple sections. I’m not going to waste any more of my time or yours by describing widely known features here. That is something you all should figure out, but it is not the priority because the other issues stated make Fluent Forms Pro completely useless.

Viewing 5 replies - 1 through 5 (of 5 total)
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