Not working with variable products?

  • Resolved MaryMak

    (@maxms)


    5 years, 5 months ago

    Hello,

    This plugin is working well with Simple Products in WooCommerce but when I try to apply the extra fields to a Variable Product the extra fields sections doesn’t show.

    Is that normal? Is there a workaround?

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author ThemeHigh

    (@themehigh)

    Normally, the extra option fields will work for the variable product. We have also checked and confirmed that it is working fine.

    We believe that it might be a theme/plugin conflict. Could you please verify this by using another theme (eg : Storefront).

    Further, the website link that you have provided is not loading for us. Please verify the same from your side.

    Thank you!

    Thread Starter MaryMak

    (@maxms)

    Hello,

    That link is working for me in all browsers. Are you getting an error?

    I tried it with the default 2019 theme and also with other plugins turned off and it is still not showing but I’ve been told we don’t actually need it for that product so I will just forget about it for now.

    Thanks again for your time and this plugin. Have a great day!

    Plugin Author ThemeHigh

    (@themehigh)

    >> That link is working for me in all browsers. Are you getting an error?

    While accessing the link that you have provided, we are getting “site can’t be reached” error.

    >> I tried it with the default 2019 theme and also with other plugins turned off and it is still not showing.

    We have checked and are not able to replicate the issue from our side. Could you please raise a ticket through our website so that our technical team can have a look into it.

    Thank you!

    Plugin Author ThemeHigh

    (@themehigh)

    We hope your issue is resolved now. We are going to mark this thread as resolved.

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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