Not working with latest update

Hi @scifikriss

I hope this message finds you well. I understand that you are currently facing an issue, and I apologize for any inconvenience this may have caused. In order to better assist you, could you please provide me with your site information? To do this, please follow these steps: go to your WordPress Dashboard, click on the “Tools” tab, select “Site Health,” then click on “Info” and finally “Copy Site Info to Clipboard.”

Thank you for your cooperation and I look forward to your response.
Have a nice day.

wp-core

version: 6.2
site_language: en_GB
user_language: en_GB
timezone: Europe/London
permalink: /%year%/%monthnum%/%day%/%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 0
default_comment_status: open
environment_type: production
user_count: 1
dotorg_communication: true

wp-paths-sizes

wordpress_path: /home/virtual/vps-b568d1/0/0d109d6938/public_html
wordpress_size: 54.26 MB (56893847 bytes)
uploads_path: /home/virtual/vps-b568d1/0/0d109d6938/public_html/wp-content/uploads
uploads_size: 53.89 MB (56506922 bytes)
themes_path: /home/virtual/vps-b568d1/0/0d109d6938/public_html/wp-content/themes
themes_size: 52.49 MB (55036936 bytes)
plugins_path: /home/virtual/vps-b568d1/0/0d109d6938/public_html/wp-content/plugins
plugins_size: 98.06 MB (102827332 bytes)
database_size: 12.42 MB (13021104 bytes)
total_size: 271.12 MB (284286141 bytes)

wp-dropins (1)

object-cache.php: true

wp-active-theme

name: Customizr Pro (customizr-pro)
version: 2.4.23
author: Press Customizr
author_website: https://presscustomizr.com/
parent_theme: none
theme_features: core-block-patterns, menus, widgets-block-editor, automatic-feed-links, post-formats, custom-logo, post-thumbnails, title-tag, responsive-embeds, editor-styles, customize-selective-refresh-widgets, html5, align-wide, jetpack, bbpress, buddy-press, qtranslate-x, polylang, wpml, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, the-events-calendar, event-tickets, optimize-press, woo-sensei, visual-composer, disqus, uris, tc-unlimited-featured-pages, learnpress, coauthors, yoast-seo-breadcrumbs, widgets, editor-style
theme_path: /home/virtual/vps-b568d1/0/0d109d6938/public_html/wp-content/themes/customizr-pro
auto_update: Disabled

wp-themes-inactive (1)

Customizr: version: 4.4.21, author: nikeo, Auto-updates disabled

wp-mu-plugins (1)

wp-stack-cache.php: author: (undefined), version: (undefined)

wp-plugins-active (12)

Akismet Anti-Spam: version: 5.1, author: Automattic, Auto-updates enabled
Forminator: version: 1.22.1, author: WPMU DEV, Auto-updates enabled
Lazy Load for Videos: version: 2.16.6, author: Kevin Weber, Auto-updates enabled
Maintenance: version: 4.07, author: WebFactory Ltd, Auto-updates enabled
Navigation menu as dropdown Widget: version: 1.3.3, author: Jeroen Peters, Auto-updates disabled
PDF Embedder: version: 4.6.4, author: WP PDF Embedder Team, Auto-updates disabled
Redis Object Cache: version: 2.2.4, author: Till Krüss, Auto-updates enabled
SiteOrigin Widgets Bundle: version: 1.47.0, author: SiteOrigin, Auto-updates disabled
Top 10: version: 3.2.5, author: Ajay D'Souza, Auto-updates enabled
Ultimate Member: version: 2.6.0, author: Ultimate Member, Auto-updates disabled
WP Date and Time Shortcode: version: 2.6.3, author: Denra.com aka SoftShop Ltd, Auto-updates disabled
wpForo: version: 2.1.7, author: gVectors Team, Auto-updates disabled

wp-plugins-inactive (1)

Essential Blocks: version: 4.0.5, author: WPDeveloper, Auto-updates enabled

wp-media

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1690
imagemagick_version: ImageMagick 6.9.10-68 Q16 x86_64 2021-10-14 https://imagemagick.org
imagick_version: 3.7.0
file_uploads: File uploads is turned off
post_max_size: 128M
upload_max_filesize: 128M
max_effective_size: 128 MB
max_file_uploads: 10
imagick_limits:
imagick::RESOURCETYPE_AREA: 7 GB
imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
imagick::RESOURCETYPE_FILE: 768
imagick::RESOURCETYPE_MAP: 7 GB
imagick::RESOURCETYPE_MEMORY: 4 GB
imagick::RESOURCETYPE_THREAD: 1
imagick::RESOURCETYPE_TIME: 9.2233720368548E+18
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: 2.2.5
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: not available

wp-server

server_architecture: Linux 3.10.0-1160.el7.x86_64 x86_64
httpd_software: Apache
php_version: 8.0.28 64bit
php_sapi: fpm-fcgi
max_input_variables: 2500
time_limit: 60
memory_limit: 128M
admin_memory_limit: 256M
max_input_time: 60
upload_max_filesize: 128M
php_post_max_size: 128M
curl_version: 7.86.0 OpenSSL/1.1.1s-fips
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: false

wp-database

extension: mysqli
server_version: 10.4.26-MariaDB
client_version: mysqlnd 8.0.28
max_allowed_packet: 16777216
max_connections: 151

wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/virtual/vps-b568d1/0/0d109d6938/public_html/wp-content
WP_PLUGIN_DIR: /home/virtual/vps-b568d1/0/0d109d6938/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

Hi @scifikriss

Thank you for sharing the details regarding the plugin issue. I have checked the plugin details that you have provided and was unable to reproduce the issue from my end.

It seems that there might be some plugin conflicts causing the issue. To check for plugin conflicts, please follow these steps:

1. Go to your WordPress Dashboard and navigate to wp-admin -> Plugins.
2. Deactivate all third-party plugins, one by one, except for Essential Blocks for Gutenberg.
3. Check if the issue is resolved after deactivating each plugin.

Additionally, you can also try switching to a different theme such as Astra, Flexia, or Twenty Twenty Three to see if the issue persists.

Please let me know if these steps help resolve the issue. I am looking forward to hearing back from you.

Thank you.

My hoster has already done all of this and discovered it was your app that was causing the problem, I asked them first as they do a WP optimized cloud server so checked to make sure it was not them first. ??

Kriss ??

Hi @scifikriss

Thank you for sharing the update. We have tried multiple places to reproduce the issue but can’t find anything like the one you shared. I was wondering if it would be possible to try replicating the scenario on a different server or a local machine to see if the issue persists.

Please let me know if you can perform this test and update me on the results. Thank you for your cooperation.

Have a great day!

Unfortunately due to unforeseen circumstances I no longer have the website… ie can’t afford to pay for it…

Thanks for being really good with the feedback.

Kriss ??

Hi @scifikriss

I’m sorry to hear about your circumstances.
Thank you for letting me know about your situation. Please don’t hesitate to reach out if I can do anything else to assist you.

Have a nice day.