Not working with Gravity Forms

Hi,

We’ve seen this happen from time to time due to another Gravityforms plugin stripping out elements of our plugin (files or code). If you have any additional Gravityforms plugins installed such as ACF for Gravityforms – can you please check their settings?

We are Using Hubspot for Gravity Forms. I have deactivated that plugins but still ClipChamp is not working.

I think the problem is that we donot have gravityforms.js in ClipChamp’s Plugin. i checked its physical location but the file was not there.

One More thing we are planing to use ClipChamp, but there are 2 concerns

1) Gravity Forms Issue.
2) Can we add Watermark While Recording the Video?

Thanks for the update, we’ve been investigating the issue with the missing gravityforms.js file and will release an update to the plugin to address this soon.

Regarding 2), no it’s not possible to add watermarks to recordings, sorry.

@tobra Let me know when we can have a new build? So i can use this in my project.

@musmanpl sorry about the delay, we’re planning to release the next update to address this issue this week.

@musmanpl we have been working on a number of fixes since last week for this, sorry it’s taken longer than expected. We’re planning to release another update either by the end of this week or early next.

Hi,
We just published an update to the plugin that addresses the missing file issue in the Gravityforms integration.

Hi Tobra,

My client purchased your busines plan $14/Month. and by using her account i am unable to get the API Key to use it with the WP Plugin. Please check it and provide me help asap.

Client username is [email protected]

Hi, the $14 Business plan is for a different product that doesn’t include access to the API. Can you please contact us through the chat widget at https://help.clipchamp.com from the account that is connected to the subscription to get this changed?

@tobra Hi,

I am having this issue while the recorded video upload from ios device.
https://Sorry,%20this%20file%20type%20is%20not%20permitted%20for%20security%20reasons.
Please update how I can fix this.

Thanks.

@musmanpl hi, we just replied to your support message at help.clipchamp.com.

@tobra Hi, I did not see any message related to this question.
I am here to bring it into your knowledge that we have purchased your membership
and it’s becoming useless and the client is frustrating.

Please Fix it ASAP.

Thanks.

@musmanpl Please contact us at help.clipchamp.com so we can forward your request to the appropriate team member. Please send through as much detail as you can so we understand what the problem is including demo or live page where the problem occurs, any error messages you’re seeing in the browser log, device and OS version used when the issue occurred, description of steps to reproduce the error, login email address of your Clipchamp account.

As some of this information is confidential please submit it through the contact widget at help.clipchamp.com and not here.

• This reply was modified 6 years, 7 months ago by Anonymous User 15030451.