Not working with elemtor

  • Resolved dobrycukrar

    (@dobrycukrar)


    3 years, 4 months ago

    Hello, my project dobry-cukrar.cz stopped working – when you click to register nothing happens (when you login you can see the page) but this is a registration page you should not be logged. I turn off all plugins and stop worked with plugin Elementor. Do you know about this issue can you help me with this?

    Thank you. Regards

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @dobrycukrar

    I just checked this page and it returns 500 error:
    https://www.dobry-cukrar.cz/registrace-cukrare/

    Could you please check if there’s any PHP error log in the server related to the 500 error? You can ask your hosting provider to assist you with retrieving the log.

    Regards,

    Thread Starter dobrycukrar

    (@dobrycukrar)

    But is working when you are loged ??

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @dobrycukrar

    Please check if there are any PHP error logs so we can see if there’s any conflict issue here. You can ask your hosting provider to assist you with retrieving the error logs.

    Regards,

    Thread Starter dobrycukrar

    (@dobrycukrar)

    [25-Nov-2021 08:02:32 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /www/doc/www.dobry-cukrar.cz/www/wp-content/plugins/elementor/includes/base/controls-stack.php on line 1132
    [25-Nov-2021 08:02:32 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 36864 bytes) in /www/doc/www.dobry-cukrar.cz/www/wp-content/plugins/smart-slider-3/Nextend/WordPress/OutputBuffer.php on line 222
    [25-Nov-2021 08:02:32 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 32768 bytes) in Unknown on line 0

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @dobrycukrar

    It looks like a memory issue. What’s your server specifications? How many fields do you have in the Register form?

    Regards,

    Thread Starter dobrycukrar

    (@dobrycukrar)

    Number of CPU cores: 4 cores, kernel aggregation 1: 2MySQL database: 1000 pcsNumber of possible virtual servers: 999 pcsVMS Premium Linux: 1RAM VMS server memory: 8 GBVMS

    Thread Starter dobrycukrar

    (@dobrycukrar)

    16 fileds

    https://drive.google.com/file/d/1F3e6KPFr_wlfPQmumb50qKQLLW3G9wI9/view?usp=sharing

    Thread Starter dobrycukrar

    (@dobrycukrar)

    I give the server more memory 528 and not help

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @dobrycukrar

    Could you please try creating a new Register form with 5 fields? Add that Register form with the shortcode to a testing page and see if it will throw the same issue.

    Regards,

    Thread Starter dobrycukrar

    (@dobrycukrar)

    looks like it is working. ??

    https://www.dobry-cukrar.cz/testuj/

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @dobrycukrar

    Your site server cannot handle the 16 fields added to the form. I suggest that you decrease the number of fields in the Register form and then allow them to continue filling out the fields in the Profile Form.

    Regards,

    Thread Starter dobrycukrar

    (@dobrycukrar)

    hmm ok maybe can work as this, but what the server need to handle the 16fields ? Just to try ask hosting for it.

    Thank you for your helping.

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @dobrycukrar

    Could you please ask your hosting provider to check the value of max_input_vars on your server? If it is set as default value( 1000 ), please try increasing it to 4000. Once the value has changed, please test the Register form with 16 fields.

    Regards,

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @dobrycukrar

    Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. ??

    Regards,

Viewing 14 replies - 1 through 14 (of 14 total)
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