Not Working since update

  • Ingenius

    (@tgatellier)


    2 years ago

    <!– wp:paragraph –>
    <p>Hello, </p>
    <!– /wp:paragraph –>

    <!– wp:paragraph –>
    <p>The plugin doesnt send transactionnal email anymore since update </p>
    <!– /wp:paragraph –>

    <!– wp:paragraph –>
    <p>EDIT : After 6 monthes and no fix we just leave sendinblue and all our problems disapears. Please if you are looking in a good email service for woocommerce don’t go with sendinblue / brevo</p>
    <!– /wp:paragraph –>

    • This topic was modified 1 year, 5 months ago by Ingenius.
    • This topic was modified 1 year, 5 months ago by Ingenius.
    • This topic was modified 1 year, 5 months ago by Ingenius.
    • This topic was modified 1 year, 5 months ago by Ingenius.
    • This topic was modified 1 year, 5 months ago by Ingenius.
    • This topic was modified 1 year, 5 months ago by Ingenius.
    • This topic was modified 1 year, 5 months ago by Ingenius.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support alexisbienayme

    (@alexisbienayme)

    Hi there, thank you for your review.

    We have identified the issue and are working on a fix.

    With the next plugin update in a couple of days, it should be resolved.

    Best Regards,

    Sendinblue

    still not working…. transactional emails are not sent out!!!

    we keep on having issues after your recent release on our website: https://terranostra.ch

    It just shows a general meaningless error, pls see it here:
    https://ibb.co/RQc3Ryh

    Plugin Support alexisbienayme

    (@alexisbienayme)

    Hi @schifo, this issue means that your website doesn’t allow Sendinblue to build a connexion.

    Could you please whitelist our ranges IPs through your webprovider or the htaccess file :
    185.107.232.0/24
    1.179.112.0/20

    Best Regards,

    Alexis

    Hello, pls read the answer from our hosting:

    Hello Claudio,I have now taken a look at this. And what happens is that when Sendinblue is trying to connect to your website, it sends a request to https://terranostra.ch/prodotti/?pagename=sendinblue-callback

    The website then returns a 301 (redirect) to the same URL, then this continues. This is done by WordPress and not by our server.

    So, as you do not have security plugins or firewall or similar installed, I suspect this has to do with some issue with the plugin or/and incompatibility with something on your website.

    I would recommend that you forward this information to the devs of the plugin that you were in contact before and see if they can assist you further. Does this sound good?

    I think they will be better at assisting you given this information, since they have better understanding of how their plugin works.

    Plugin Support alexisbienayme

    (@alexisbienayme)

    Hi Schifo,

    This issue you are having happens because our call for callback is getting redirected on your website. It can be because of some configuration on their site/server or due to some other plugin.

    Best Regards,

    Alexis

    Ok, but from the reviews I see that many complains about your plugin and you always are pushing back to users: we had 3 SIB accounts live and connected with your plugin, since your update the 3 have been disconnected and the sync isn’t working anymore. So we decided to quit sendinblue totally and change provider and plugin.
    Good luck

    Thread Starter Ingenius

    (@tgatellier)

    After 4 monthes this plugin is still not working, we start migrating to Klavyio.

Viewing 8 replies - 1 through 8 (of 8 total)
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