Not Working Properly | Optimole Test Drive Tool

Hi @generosus,
Thanks for the feedback on this. Alternatively you can always test your website on PSI, WebPageTest.org, GTMetrix before and after installing Optimole to see the speed difference of your website.

That being said, your feedback is really valuable and I can also replicate this issue. I’ll pass it to the team to look deeper into this.

Hey @isaumya,

Thanks for the quick reply. Yes, we tested our website before and after installing Optimole.

We used PSI, WebPageTest, GTMetrix, SpeedVitals, DebugBear, and Uptrends for determining the benefits of using Optimole-generated AVIF images vs. our native WebP images.

In all cases, our performance scores dropped 1-5% (consistently) when using your plugin (i.e. AVIF images). We were suprised since AVIF images — on average — are 40-50% lighter than WebP images.

So, in short, once your improve your test drive tool, we should be able to determine if your plugin could be beneficial (vs. performing a complete plugin install and test).

Glad you were able to replicate our finding. Looking forward to what your developers have to say.

By the way, your tester should behave like this one ??

Hi @generosus,
That is really wired. Have you tested your website on your browser itself? Was it still slower with AVIF? It just makes no sense how this can be possible as AVIF is much smaller and faster image format.

Hi @isaumya,

Yes, it’s weird. The issue could be caused by many factors which we’ll explore after your test drive tool is fixed.

Once fixed, we’ll be able to compare your tool’s results with actual results and dig a bit deeper into this.

Thank you.

Hi @generosus,
Will keep you posted when the issues are fixed with the testing tool.

Hey @isaumya,

Update:

Upon further review, it appears your Test Drive tool is not properly detecting both background and lazy loaded images, only images above the fold.

Your competitors’ tools are capturing all of them (regardless of how they’re loaded).

Something to consider when updating your code to fix your Test Drive tool.

Please leave this topic open until it’s actually resolved.

Thank you ??

Hey @generosus

We appreciate your cooperation in reporting the issue you’re encountering. We are sorry for the inconvenience, and we have?forwarded this to our Product development team to know their views on it.

Our product team will evaluate the impact of this issue compared to other open bugs and upcoming features and assign a priority level to the bug report.

If you have any additional questions or concerns, please feel free to open another ticket. Again, we apologize for the inconvenience and thank you for your patience.

Have a nice day!

Good Day!

Your Test Drive tool is still not detecting all images on our website, so we have no way of telling if your plugin is worth the try.

What’s the latest on this? When can we expect your tool to be fixed?

Please do not close this topic as “Resolved” until it actually is.

Thank you!

Hi @generosus,

Thank you for your message and for bringing this matter to our attention. I apologize for any confusion caused by marking the thread as resolved.

In our support process, we consider an issue resolved from the support side once it has been thoroughly documented and handed over to our development team for resolution.

The issue has been reported and our team is already working on it, we are not able to provide an update at this moment but be rest assured that it will be fixed soon. Also, the best way to know the working of the plugin is by installing it. You can still install it on your staging instance in case you want to do on your production site.

Thank you for your patience and understanding.

Please respect our request. Do not close this topic as resolved until it actually is.

Your tool — when fixed — will tell us if it’s worth installing your plugin. It will save us time.

Thank you!

Hi @generosus,
This ticket has been marked as unresolved and we will let you know when this issue has been fixed.

Good Day,

Can you provide an update? We checked the above sites using your tool and nothing has changed.

Thank you!

Hi,
As far as I’m aware the tool code hasn’t been updated yet. But it is definitely on the roadmap.

Thanks for the quick reply. Any time estimate for fixing your tool? Think of the number of prospects not signing up to use your plugin due to this bug.

I’m sorry but I unfortunately don’t have any ETA at my hand right now. If I had I would be more than happy to share it with you.

I would suggest you reach out to https://optimole.com/contact about this to see if the team can give any ETA on this to you.