Not working on Phone

  • Resolved claudiasrm

    (@claudiasrm)


    4 years, 5 months ago

    Hello,
    I installed your plugin to use the vertical scroll widget. It works fine on desktop and tablet but on IOS phone is not working. It appears margins on right and left making content disapear. Is there a way to have it active on tablets but not phones? I have active the property active on touchable devices, but i need it for tablets.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter claudiasrm

    (@claudiasrm)

    Hello,
    All the media with animations dissapeared because everytime I add your vertical scroll widget, elementor adds the class invisible to those items. All content in all devices change with margins on right and left, also the scroll is gone and google console shows me the following alert:
    Uncaught TypeError: Cannot read property ‘children’ of null
    at new t (iscroll.min.js?ver=3.20.7:1)
    at HTMLLIElement.<anonymous> (premium-vscroll.min.js?ver=3.20.7:1)
    at Function.each (jquery.js?ver=1.12.4-wp:2)
    at a.fn.init.each (jquery.js?ver=1.12.4-wp:2)
    at window.premiumVerticalScroll.v.setSectionsOverflow (premium-vscroll.min.js?ver=3.20.7:1)
    at window.premiumVerticalScroll.v.init (premium-vscroll.min.js?ver=3.20.7:1)
    at e (premium-vscroll.min.js?ver=3.20.7:1)
    at _runHook (frontend.min.js?ver=2.9.13:2)
    at Object.doAction (frontend.min.js?ver=2.9.13:2)
    at e.exports.runReadyTrigger (frontend.min.js?ver=2.9.13:2)

    Please help

    Plugin Author Leap13

    (@leap13)

    Hi @claudiasrm

    Hope you’re having a great day ??

    Well, I’ve checked your page, but I couldn’t locate our Premium Vertical Scroll widget. So, am I missing something ?

    Regards

    Thread Starter claudiasrm

    (@claudiasrm)

    Hello,
    Thank you so much for your response. Just the home page is not using the widget. Try this one: https://sennetiot.com/gestion

    Thank you

    Plugin Author Leap13

    (@leap13)

    Hi @claudiasrm

    Thanks, I was able to check the page on my mobile device, but from my end, everything seems to be working just fine (page scroll, navigation dots and entrance animations)

    Please note that I also checked the page on iOS through our device simulation platform, I got the same thing. So, may I ask do you have the issue only when “Full Section Scroll on Touch Devices” option enabled ?

    Regards

    Thread Starter claudiasrm

    (@claudiasrm)

    Thank you so much for your response. Actually yes, the issue only happens when “Full Section Scroll on Touch Devices” option enabled. I had to deactivated for it to look like it does now.

    Regards,

    Plugin Author Leap13

    (@leap13)

    Hi @claudiasrm

    Well, it would be great if you could create a duplicate version of your page using “PA Duplicator” and just enable this option so I can check from my end and see what is actually going there ??

    Regards

Viewing 6 replies - 1 through 6 (of 6 total)
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