Not working on multiple sites

  • We have multiple client sites that we need to use this plugin with. The plugin authenticates correctly on the first site, but once installed on another, the API won’t validate. Do we need to create a separate API key for each install? Even though the widget has access to every form we’ve built?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter tanarwilliams

    (@tanarwilliams)

    I’ve tried creating a second API to use on the next client site, but we still can’t the plugin to authenticate. Any ideas on how to fix?

    Plugin Author Michael Beckwith

    (@tw2113)

    The BenchPresser

    Is it returning any sort of specific error or is it just giving a generic message?

    Thread Starter tanarwilliams

    (@tanarwilliams)

    Hi Michael,

    In both instances on the second site (same API or new), when I click “Authenticate with Formstack API”, it just processes, and refreshes. The Authenticate button is still there, and there are no errors on the page. Is there an error log elsewhere that I can review?

    • This reply was modified 5 years, 7 months ago by tanarwilliams.
    Plugin Author Michael Beckwith

    (@tw2113)

    The BenchPresser

    Does it do the authorization prompt where the browser goes temporarily out of your WP install and asks you to confirm permissions for access, then sends you back into your admin panel?

    Thread Starter tanarwilliams

    (@tanarwilliams)

    Nope, it is not doing that at all. Is there a way for me to provide temp login credentials so you can see what it’s doing?

    Plugin Author Michael Beckwith

    (@tw2113)

    The BenchPresser

    Can you email support @ pluginize.com for that detail. We’ll debug a little off-forum.

    In case curious, WebDevStudios is helping cover the forums here for Formstack, and Pluginize is one of WebDevStudios properties.

    Thread Starter tanarwilliams

    (@tanarwilliams)

    Ok, email sent and I linked back to this string. Thanks.

Viewing 7 replies - 1 through 7 (of 7 total)
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