not working, modal window stays on

What exactly did you change before this started happening?

And I also have a doubt: how can it delete an account if the user is logged in? Does it delete the account or the user’s data?

It logs the user out, then deletes the user account, which also deletes the user’s meta data.

Thank you for the clarification on the deleting action. I couldn’t really test it because when I tried to reload the page I was logged out, but the user is still existing and able to login (but that’s because the plugin didn’t work).

Concerning the changes, you remember my previous post about putting the shortcode in the template and the translations? Well, that’s all I did. ??
The shortcode is currently inserted like this:
<a href="#"><?php echo do_shortcode('[wp_delete_user_accounts button_text="eliminazione account"]'); ?></a>

If the Javascript hangs on “Processing,” it sounds like there’s a Javascript error. Without access to the site, I can’t check this myself. However, you can open your browser’s console (e.g. Chrome Developer Tools), and check to see if there are any errors being thrown. If there are, please let me know what they say.

there’s an error Empty string passed to getElementById(). but it seems related to jwuery, not to the plugin.
To replicate the issue I must give you login details to act as the user. We can try that…. scroll down on this page and check on any of those packages “prenota volo” (user: PRimo utente psw: testament). You’ll be redirected straight to where the delete button is.

…I thought you were trying to login right away, now I’m sorry but I have deleted that test user to prevent spam. Can’t you help me otherwise? Thanks in advance

Sorry Ren, I gess you are busy elsewhere but can you please help me out with this problem? I’m just one step beyond…

Ren! I hope you are good, I noticed that you are not supporting this plugin anymore. Are you all right? If you are, please come back and don’t give up on this plugin of yours.

Hello! My apologies for the delay here. I’ve been quite busy with my day job, so I haven’t had time to spend on my free plugins.

I’ve played around with this a bit on my end, but I’m not able to reproduce it. Can you check your debug.log file to see if there are any errors there?

nice to hear from you again.. ??
Just to remind you, the problem is that the “deleting in process” modal stays on forever without actually deleting the user’s account. But there are no error messages in the log, except some deprecated strings related to the theme.
If you want to reproduce it again, please go to my website, at the bottom there are some “prenota volo” black buttons, you can login using Seregni and faking. You will be redirected immediately to the page, and you can press the red button to delete the account.
Looking forward to your reply.

I just went through the process, and I see that the modal does not update. However, when I attempt to log back in, I’m getting an error that the username or password is incorrect. This leads me to believe that the user account was deleted. Can you confirm that part?

Also, when you’re running your tests, are you attempting to delete your account while logged in as an administrator?

goodmorning…
1) you have not being able to login again because I have Wordfence activated. Let me disable that so you can try again (I confirm you that the account is still alive)
2) I attempt to delete while being logged in as the user, not as Admin.
Therefore I believe the problem is still there.

No luck on the logging in for me, at least at this moment. I’m getting a 503 error when I click the login button.

If you’re able, I’d recommend taking a look at your debug.log file. This file should reveal potential sources for the problem. The debug.log file is normally found in the wp-content folder of your site. If it’s not there, you may need to enable WP_DEBUG and error logging.

Please try again logging in. I have now disabled some security codes and turned WP_DEBUG_LOG on.

Hello Ren, I noticed you haven’t logged in again. Please try as soon as you can, as I’m keeping my security plugins disabled for you but that puts my site at risk. Looking forward to your feedback.

Ren, I don’t understand why each time I ask you for support you are there, but when I give you my login details you stop supporting me. Can you come and help me with this or not?