Not working, missing folders

  • Sorry, but the code is incomplete for version 7.0.3. The folder: /libs/flexslider/ is missing, but used with the default slider. That shows nothing now. My contribution to the forum about this was removed and after that the item was closed….. Not a nice way to do that.
    We have disabled the PRO version for all clients now.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author AlanP57

    (@alanp57)

    Thank you for reaching out for assistance. However, please note that according to the policies of www.remarpro.com, we cannot provide support for paid plugins on this platform.

    To help you resolve your issue, I suggest posting your question on the MaxGalleria support forum at https://maxgalleria.com/forums/ or by sending an email to our dedicated support team at support at maxfoundry.com.

    By doing so, you’ll be able to receive assistance from our knowledgeable support staff who are experienced in dealing with any issues related to MaxGalleria Pro.

    Thank you for your understanding, and we look forward to helping you resolve your issue as soon as possible.

    Thread Starter Hendrik57

    (@hendrik57)

    OK. Normal reaction and correct.
    But if they delete my reaction on their forum without reasons, that is not OK.
    And this was not a typical user problem. It concerned the fact that their plugin was corrupt because of missing files and a variable that could not be loaded from the options. Therefore the plugin did not work at all as one should expect.

    To us it seems that pointing to code errors is not what they want in the forum.
    We have disabled all MaxGalleria and MaxButtons for now for all client sites.

    And YES, we pay ! So no free user. The fact that this is indeed not shown at the site is your problem. We have a licence to use Media Library PRO and that includes the use of MaxGalleria and MaxButtons as your site says. And yes, the use and activation of Max Galleria PRO is not counted on your site. But this has nothing to do with the problems we encounter.

    • This reply was modified 1 year, 11 months ago by Hendrik57.
    Plugin Author AlanP57

    (@alanp57)

    I think the simple solution to your issue is to reinstall the plugin.

    Plugin Author AlanP57

    (@alanp57)

    If you have additional questions, email both Bob and myself, bob at maxfoundry.com, support at maxfoundry.com.

    Thread Starter Hendrik57

    (@hendrik57)

    Re?nstall does not work since these folder/files are missing in the .zip also.
    There is a variable $skin that is not found in $options. So the resulting path goes to …/.css without a filename. That was my first finding (line 18).

    Looking at the code I found out this:
    This folder with files in libs does not exist: ‘/libs/flexslider/flexslider.css’
    It is used for maxgalleria-image-carousel .

    Plugin Author maxfoundry

    (@maxfoundry)

    What version of MG Pro are you using?

    As we’ve asked a couple times please email us. We can also check the status of your license then too.

    Thread Starter Hendrik57

    (@hendrik57)

    Latest: 7.0.3. with WP 6.2, php8.1.
    The .zip: 10,6 MB (11.134.834 bytes)
    I will send an email later this evening.

    Plugin Author maxfoundry

    (@maxfoundry)

    Great. Thanks and we’ll look forward to getting this fixed for you.

    Thread Starter Hendrik57

    (@hendrik57)

    Stupid perhaps, but what email address should I use?

    Plugin Author maxfoundry

    (@maxfoundry)

    support at maxfoundry dot com

    Thread Starter Hendrik57

    (@hendrik57)

    That is no email address. And nothing seems to point to that on this site. We do not publish licences and email for that.
    Our licence end with: ……..56767490a85973f5833b48c3
    and it is for carien

    • This reply was modified 1 year, 11 months ago by Hendrik57.
    Plugin Author AlanP57

    (@alanp57)

    You could try our contact form, https://maxgalleria.com/contact/.

Viewing 12 replies - 1 through 12 (of 12 total)
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