Not Working | Live Commenting and Notifications (Mobile Phones and Tablets)

  • Good Day,

    Your plugin’s feature, Live Commenting and Notifications, does not work properly on mobile phones nor tablets as described below.

    Specifically:

    1. When we click on the icon, the page does not move to the new comment entry section we have set via CSS (see note below)

    Note:

    In our case, we placed the new comment section at the bottom of our page using the following CSS code:

    #wpdcom  {
    display:  flex;
    flex-direction:  column-reverse;
}

    2. When we scroll our page and then click on the icon for the 2nd time, the page does not move at all — much less to the new comment section. This happens on all devices (desktops, laptops, mobile phones, and tablets)

    The above occurs with REST API enabled or disabled.

    Please review and provide a fix.

    Thank you!

    —————–

    Temporary Solution:

    1. Option 1: Disable this feature globally.

    2. Option 2: Disable this feature on mobile phones and tablets using the CSS code below.

    @media only screen and (max-width: 1380px)  {
    #wpd-bubble-count {
    display: none!important;
}}

@media only screen and (max-width: 1380px)  {
    #wpd-bubble-all-comments-count  {
    display: none!important;
}}
Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support gVectors Support

    (@gvectorssupport)

    Please check and let us know if you see the same issue here on the same devices: https://wpdiscuz.com/demo/

    Thread Starter generosus

    (@generosus)

    Hi @gvectorssupport,

    Thanks for the quick reply.

    Yes, we’re having the same issue with the link you provided. We’re using Apple iPhones and iPad Pros.

    Cheers!

    Plugin Support gVectors Support

    (@gvectorssupport)

    Could you please record a video where we can see the issue?

    Thread Starter generosus

    (@generosus)

    Absolutely. For privacy reasons, what email address can we send it to?

    Plugin Support gVectors Support

    (@gvectorssupport)

    Please register and create a private topic in the wpDiscuz support forum: https://wpdiscuz.com/community/

    Thread Starter generosus

    (@generosus)

    We prefer an email address. Forums are not private. Thank you.

    Thread Starter generosus

    (@generosus)

    One other thing … have you tried to replicate our issue? Thank you.

    Plugin Support gVectors Support

    (@gvectorssupport)

    Ok generosus, then please contact us via info[at]gvectors.com email address.

    Thread Starter generosus

    (@generosus)

    Hey @gvectorssupport,

    After thorough testing, we have pinned down the issue. A screencast will not show exactly what’s happening.

    Our testing involved disabling all plugins except wpDiscuz, deleting all custom CSS, and purging all cache.

    In short, here’s the updated summary and how to replicate the issue:

    1. Summary:

    Live Commenting and Notifications (LCN) does not work reliably on touch screen devices (any type). Will only work the first time after tapping the LCN icon, but not after scrolling the page with finger. To make the LCN icon work all the time, the screen (blog text) needs to be tapped with finger (this is equivalent to a mouse hover effect).

    2. Steps to Replicate the Issue: (use any touch screen device, preferably a tablet)

    a. Enable LCN

    b. On touch screen, tap the LCN icon. The page will successfully scroll to the comment input field.

    c. Scroll the page with your finger to the main body of the blog or article (say, midpoint), then tap the LCN icon. Nothing will happen. Try this several times (scroll the page up and down with finger), again nothing will happen when you tap the LCN icon.

    d. Again, scroll the page with your finger to the main body of the blog or article, but this time, tap on the screen (i.e., blog or article text). After tapping on the screen (blog or article text), tap on the LCN icon. The page will now scroll to the comment input field.

    Hopefully, you can replicate this issue and provide a fix.

    Thank you.

    Plugin Support gVectors Support

    (@gvectorssupport)

    This will be checked and fixed in the near future versions.

Viewing 10 replies - 1 through 10 (of 10 total)
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