Not working for users logged out

  • Resolved sashman13

    (@sashman13)


    6 years, 4 months ago

    Set up a donation page which is working for folks logged in, but not working for anyone else. Any advice here?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Nicolas Figueira

    (@nahuelmahe)

    Hello @sashman13

    Thank you for using Direct Stripe.

    I’m sorry you are having this issue, I couldn’t reproduce a failing payment for a donation payment of an unlogged user.

    Could you read the logs in the Stripe admin area and let me know the message corresponding to those failed transaction please ?

    Could you also share any more details about the button settings and the environment of the payment (browser, OS) ?

    I’d be glad to help you find what could have caused this issue.

    Best wishes

    Thread Starter sashman13

    (@sashman13)

    Appreciate your time on the plugin. Issue was on our side as we block wp-admin access for users not logged in, which is used by your ajax routines. Whitelisting your app fixed the issue. Thanks!

    Plugin Author Nicolas Figueira

    (@nahuelmahe)

    Hello @sashman13,

    That makes sense, thank you for letting me know, that will certainly help other users that come across a similar issue.

    Best wishes,

Viewing 3 replies - 1 through 3 (of 3 total)
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