Not working for new orders

Hi @deepsharma82,

Thanks for reaching out.

We couldn’t replicate the issue when we tested it on our end. To assist us further, please ensure that new orders are being placed on your site using the default WooCommerce checkout process. Additionally, kindly verify that you are not using any checkout editor on your site to alter the checkout page. This information will help us investigate the matter more effectively.

It would be nice if you could share your WooCommerce system status report WooCommerce system status report (WooCommerce>status>system status report) too for a better understanding.

Hi @deepsharma82,

This thread has been inactive for a bit, so we are going to mark it as Resolved now. Please feel free to open a new thread or follow-up if you have any further questions or still need help.

Hello, I reopen the threat because I am experience the same issue than @deepsharma82 . Renumbering not applied to new orders ?? So I attached the Woocommerce status. I would appreciate any clue … @webtoffeesupport . Thanks in advance !! Luis Benítez

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### WordPress Environment ###

WordPress address (URL): https://gallofa.com
Site address (URL): https://gallofa.com
WC Version: 8.1.0
REST API Version: ? 8.1.0
WC Blocks Version: ? 10.9.3
Action Scheduler Version: ? 3.6.2
Log Directory Writable: ?
WP Version: 6.3.1
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: –
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.85.0
OpenSSL/3.0.9

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ? La zona horaria por defecto es Europe/Madrid - debería ser UTC
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 8.1.0
WC Database Prefix: jcp_
Tama?o total de la base de datos: 747.78MB
Tama?o de los datos de la base de datos: 512.18MB
Tama?o del índice de la base de datos: 235.60MB
jcp_woocommerce_sessions: Datos: 1.02MB + índice: 0.02MB + Motor InnoDB
jcp_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
jcp_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
jcp_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
jcp_woocommerce_order_items: Datos: 0.09MB + índice: 0.05MB + Motor InnoDB
jcp_woocommerce_order_itemmeta: Datos: 0.50MB + índice: 0.42MB + Motor InnoDB
jcp_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
jcp_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
jcp_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
jcp_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
jcp_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
jcp_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
jcp_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
jcp_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
jcp_actionscheduler_actions: Datos: 1.03MB + índice: 0.64MB + Motor InnoDB
jcp_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
jcp_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
jcp_actionscheduler_logs: Datos: 0.44MB + índice: 0.36MB + Motor InnoDB
jcp_check_email_log: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
jcp_commentmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
jcp_comments: Datos: 0.17MB + índice: 0.16MB + Motor InnoDB
jcp_et_bloom_stats: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
jcp_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
jcp_mailchimp_carts: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
jcp_mailchimp_jobs: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
jcp_mailpoet_custom_fields: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
jcp_mailpoet_dynamic_segment_filters: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
jcp_mailpoet_feature_flags: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
jcp_mailpoet_forms: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
jcp_mailpoet_log: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
jcp_mailpoet_mapping_to_external_entities: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
jcp_mailpoet_newsletters: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
jcp_mailpoet_newsletter_links: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
jcp_mailpoet_newsletter_option: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
jcp_mailpoet_newsletter_option_fields: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
jcp_mailpoet_newsletter_posts: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
jcp_mailpoet_newsletter_segment: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
jcp_mailpoet_newsletter_templates: Datos: 2.52MB + índice: 0.00MB + Motor InnoDB
jcp_mailpoet_scheduled_tasks: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
jcp_mailpoet_scheduled_task_subscribers: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
jcp_mailpoet_segments: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
jcp_mailpoet_sending_queues: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
jcp_mailpoet_settings: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
jcp_mailpoet_statistics_bounces: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
jcp_mailpoet_statistics_clicks: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
jcp_mailpoet_statistics_forms: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
jcp_mailpoet_statistics_newsletters: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
jcp_mailpoet_statistics_opens: Datos: 0.02MB + índice: 0.08MB + Motor InnoDB
jcp_mailpoet_statistics_unsubscribes: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
jcp_mailpoet_statistics_woocommerce_purchases: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
jcp_mailpoet_stats_notifications: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
jcp_mailpoet_subscribers: Datos: 0.02MB + índice: 0.13MB + Motor InnoDB
jcp_mailpoet_subscriber_custom_field: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
jcp_mailpoet_subscriber_ips: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
jcp_mailpoet_subscriber_segment: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
jcp_mailpoet_user_agents: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
jcp_mailpoet_user_flags: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
jcp_options: Datos: 6.42MB + índice: 0.33MB + Motor InnoDB
jcp_pantheon_sessions: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
jcp_pkpo_markers: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
jcp_postmeta: Datos: 287.84MB + índice: 144.45MB + Motor InnoDB
jcp_posts: Datos: 91.61MB + índice: 43.48MB + Motor InnoDB
jcp_rank_math_404_logs: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
jcp_rank_math_analytics_ga: Datos: 1.52MB + índice: 0.52MB + Motor InnoDB
jcp_rank_math_analytics_gsc: Datos: 25.06MB + índice: 34.83MB + Motor InnoDB
jcp_rank_math_analytics_inspections: Datos: 0.11MB + índice: 0.11MB + Motor InnoDB
jcp_rank_math_analytics_keyword_manager: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
jcp_rank_math_analytics_objects: Datos: 0.09MB + índice: 0.02MB + Motor InnoDB
jcp_rank_math_internal_links: Datos: 0.06MB + índice: 0.02MB + Motor InnoDB
jcp_rank_math_internal_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
jcp_rank_math_redirections: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
jcp_rank_math_redirections_cache: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
jcp_sbi_instagram_feeds_posts: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
jcp_sbi_instagram_feed_locator: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
jcp_sbi_instagram_posts: Datos: 0.06MB + índice: 0.00MB + Motor InnoDB
jcp_sgs_log_events: Datos: 81.61MB + índice: 0.00MB + Motor InnoDB
jcp_sgs_log_visitors: Datos: 1.52MB + índice: 0.00MB + Motor InnoDB
jcp_shortpixel_folders: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
jcp_shortpixel_meta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
jcp_shortpixel_postmeta: Datos: 2.52MB + índice: 3.63MB + Motor InnoDB
jcp_shortpixel_queue: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
jcp_termmeta: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
jcp_terms: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
jcp_term_relationships: Datos: 0.09MB + índice: 0.08MB + Motor InnoDB
jcp_term_taxonomy: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB
jcp_usermeta: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB
jcp_users: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
jcp_wc_admin_notes: Datos: 0.09MB + índice: 0.00MB + Motor InnoDB
jcp_wc_admin_note_actions: Datos: 0.08MB + índice: 0.02MB + Motor InnoDB
jcp_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
jcp_wc_customer_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
jcp_wc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
jcp_wc_orders: Datos: 0.02MB + índice: 0.11MB + Motor InnoDB
jcp_wc_orders_meta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
jcp_wc_order_addresses: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
jcp_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
jcp_wc_order_operational_data: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
jcp_wc_order_product_lookup: Datos: 0.08MB + índice: 0.06MB + Motor InnoDB
jcp_wc_order_stats: Datos: 0.06MB + índice: 0.05MB + Motor InnoDB
jcp_wc_order_tax_lookup: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
jcp_wc_product_attributes_lookup: Datos: 0.06MB + índice: 0.05MB + Motor InnoDB
jcp_wc_product_download_directories: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
jcp_wc_product_meta_lookup: Datos: 0.08MB + índice: 0.13MB + Motor InnoDB
jcp_wc_rate_limits: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
jcp_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
jcp_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
jcp_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
jcp_woocommerce_pickup_locations_geodata: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
jcp_wpml_mails: Datos: 1.52MB + índice: 0.00MB + Motor InnoDB
jcp_wpr_rocket_cache: Datos: 0.05MB + índice: 0.08MB + Motor InnoDB
jcp_wpr_rucss_used_css: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
jcp_yoast_indexable: Datos: 3.52MB + índice: 3.09MB + Motor InnoDB
jcp_yoast_indexable_hierarchy: Datos: 0.44MB + índice: 0.56MB + Motor InnoDB
jcp_yoast_migrations: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
jcp_yoast_primary_term: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
jcp_yoast_seo_links: Datos: 0.08MB + índice: 0.03MB + Motor InnoDB

### Post Type Counts ###

acf-field: 17
acf-field-group: 3
attachment: 770
custom_css: 2
et_body_layout: 17
et_footer_layout: 1
et_pb_layout: 40
et_template: 49
et_theme_builder: 1
mailpoet_page: 1
nav_menu_item: 11
oembed_cache: 6
page: 30
pickup_location: 13
post: 13
product: 199
product_variation: 200
rank_math_schema: 1
revision: 857
shop_coupon: 13
shop_order: 371
shop_order_refund: 3
sl-insta-account: 1
sl-insta-feed: 1
sl-insta-media: 114007
wobd-badge-designer: 2
wp_global_styles: 1
wpcf7_contact_form: 4
yith-wcbm-badge: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (24) ###

Adapta RGPD: por Superadmin – 1.3.7
Advanced Custom Fields: por WP Engine – 6.2.1
Protección Anti-spam Akismet: por Automattic - Equipo Anti-spam – 5.3
All-in-One WP Migration: por ServMask – 7.78
Bloom: por Elegant Themes – 1.3.12
Divi Contact Form 7: por DiviPeople – 1.3.4
Contact Form 7 Extension For Mailchimp: por Renzo Johnson – 0.5.69
Contact Form 7: por Takayuki Miyoshi – 5.8
Joinchat: por Creame – 5.0.9
Divi Product Carousel: por DiviGear – 2.0.2
Easy Table of Contents: por Magazine3 – 2.0.55
Site Kit by Google: por Google – 1.109.0
Mailchimp for WooCommerce: por Mailchimp – 3.2
Perfmatters: por forgemedia – 2.1.6
Really Simple SSL: por Really Simple Plugins – 7.0.9
Rank Math SEO: por Rank Math – 1.0.201.1
ShortPixel Image Optimizer: por ShortPixel - Conversión WebP/AVIF & optimización de imágenes – 5.4.2
Themify - WooCommerce Product Filter: por Themify – 1.4.0
WooCommerce Builder For Divi: por Abdelfatah Aboelghit | DiviKingdom.Com – 4.1.1
WooCommerce Redsys Gateway Light: por José Conti – 5.2.2
Woocommerce Pickup Location: por Pritesh Gupta – 4.4.1
WooCommerce: por Automattic – 8.1.0
WP Rocket: por WP Media – 3.12.5.1
Sequential Order Numbers for WooCommerce: por WebToffee – 1.5.4

### Inactive Plugins (3) ###

Query Monitor: por John Blackbourn – 3.13.1
REST API Log: por Pete Nelson – 1.7.0
SiteGround Security: por SiteGround – 1.4.5

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Base de la tienda: #16 - /tienda-online/
Carrito: #987466191 - /carrito/
Finalizar compra: #987466192 - /finalizar-compra/
Mi cuenta: #987466193 - /mi-cuenta/
Términos y condiciones: #987466378 - /terminos-condiciones-compra/

### Theme ###

Name: Divi Child Theme - Gallofa & Co
Version: 1.0.0
Author URL: https://gallofa.com
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.22.0
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-09-15 15:51:06 +02:00
Options: ?
Notes: 165
Onboarding: completed

### Action Scheduler ###

Canceled: 72
Oldest: 2023-08-26 18:03:05 +0200
Newest: 2023-09-09 16:19:54 +0200

Complete: 820
Oldest: 2023-08-19 16:00:12 +0200
Newest: 2023-09-15 10:35:46 +0200

Failed: 76
Oldest: 2022-08-15 18:20:46 +0200
Newest: 2023-05-17 03:30:02 +0200

Pending: 3
Oldest: 2023-09-16 06:40:03 +0200
Newest: 2023-10-10 19:30:06 +0200


### Status report information ###

Generated at: 2023-09-15 10:35:54 +02:00
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I am experiencing the same issue. I get post id for new orders. Standard order with bank transfer, no gateway involved.