Not working for me

Hi @maxbolo,

We have had a look at your store but could not find our plugin active.

Please activate our plugin, then share a screenshot of the plugin’s settings so that we could check for the tracking via our plugin and suggest you accordingly.

Regards,
Tatvic Analytics.

Hi, it’s been running for three days now apparently. It tracks some visits, but no conversions. On Google Tag Assistant it seems like it’s not firing as of this moment. See screenshots attached.

Thanks

https://ibb.co/khdSKkN
https://ibb.co/wr5DnhL
https://ibb.co/tbcvkF0
https://ibb.co/RbxMTL0

Hi @maxbolo,

We had a look at your store and observed that there is a ‘gtag is not defined’ error occurring at every page and due to this error tracking is not working.(Screenshot for reference).

And the error is occurring as neither the gtag.js snippet present in your store nor the “Add global site tracking code ‘gtag.js'” option is checked in the plugin’s settings.

Please check the “Add global site tracking code ‘gtag.js'” option to resolve this error and the tracking should start working via the plugin.

We hope this helps.

Regards,
Tatvic Analytics.

Thanks a lot for your feedback. I now checked it and I can see two tags on my Google Tag Assistant, please see here:

https://ibb.co/V98Yjb1

Do you think it’s correct now?

Hi @maxbolo,

The error is resolved now. Also, we just checked for the working of the plugin and observed that the tracking via the plugin is working smoothly in your store.

Here is the screenshot.

Regards,
Tatvic Analytics.