not working for me

I see that when emails come through that shortcode work. I am not getting welcome user email and not always getting admin client registration email. How can I fix this?

Hi Sherry22,
Thanks for your message.

Firstly, you may find going through this document useful in troubleshooting any problems that you may have.

I have 3 notices

There’s a known bug regarding multiple notifications as listed here. Can you tell me how many users you’re sending your notification to?

when I send the test I get it but shortcode are just shortcode not links.

Please have a read about sending test emails in the documentation at the bottom of this page.

Then when I set up a new user (subscriber). I don’t get any message to user or admin.

Can you elaborate on what you’re doing here so that I can try and help?

I am not getting welcome user email and not always getting admin client registration email.

Can you also elaborate on what you’re experiencing here?

Thanks,
Jack

Thanks for the message back. I am sending notifications to 1 person the admin.
What is happening is when I add a new user I don’t see an email come through to the user or the admin BUT when I test send a test on the notifications I as the admin get them?
Suggestions?

Hi Sherry22,
Did you go through the help document that I sent through? https://betternotificationsforwp.com/how-can-i-receive-the-best-support/

Can you give me the results?

Jack

Closing due to inactivity. If you need further help with this, please feel free to re-open this thread.